Analiza ljudske pogreške u kontroli zračnog prometa

undergraduate thesis

• Title (english): Analysis of Human Error in Air Traffic Control
• Author: Andrej Pakšec
• Mentor: Biljana Juričić (mentor)
• Committee member: Anita Domitrović (predsjednik povjerenstva)
• Committee member: Ivana Francetić (član povjerenstva)
• Committee member: Doris Novak (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2017-03-07, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Sustav kontrole zračnog prometa bazira se na interakciji čovjeka i tehnologije, odnosno, sustava i uređaja s ciljem postizanja sigurnog i efikasnog protoka zračnog prometa. S obzirom na kontinuirani rast zračnog prometa, neizbježna je bila i potreba za povećanjem sigurnosti zračnog prometa. Na sigurnost zračnog prometa prvenstveno se moglo utjecati poboljšanjem tehnologije, koja je u posljednjih nekoliko desetljeća doživjela veliki razvoj te je dovedena gotovo do savršenstva. Za razliku od tehnologije, na ljudski je čimbenik puno teže utjecati. Unatoč mnogim sustavima i sigurnosnim mjerama koje nam tehnologija omogućuje, ljudska je pogreška česti uzrok zrakoplovnih nesreća. Treninzima i obukama kontrolora zračnog prometa mogu se unaprijediti njihove socijalne i osobne vještine kao što su komunikacija i donošenje odluka, međutim, to nisu jedine stvari koje utječu na ljudske sposobnosti. Tu se javljaju još umor, stres, samozadovoljstvo, samopouzdanje, radno okruženje i mnogi drugi čimbenici koji su od iznimne važnosti za uspješno obavljanje zadaća kontrolora zračnog prometa. U radu je izvršena Case Study analiza pogrešaka studenata na simulatoru BEST, kontrole zračnog prometa. Analiza je izvršena nad studentima u osnovnoj fazi osposobljavanja za kontrolore zračnog prometa, a u obzir su uzete vježbe aerodromske i prilazne kontrole zračnog prometa.

Abstract (english)

An air traffic control system is based on human-machine interaction, with the aim of achieving a safe and efficient flow of air traffic. Considering a significant expansion of air traffic and aviation generally, a need for improved safety of air traffic was inevitable. The primary factor for safety of air traffic was an improvement of technology, which experienced a major improvement in the last few decades, and is almost driven to perfection. Unlike the technology, human factor is harder to have influence on. Despite all the tools and safety measures which are available to us because of the technology, human error is often cause of accidents in air traffic today. The social and personal skills, such as communication and decision making can be improved with training, however, these are not the only factors affecting human abilities. There are also fatigue, stress, complacency, self-confidence, working environment and many other factors which are very important for successfully performing the tasks of an air traffic controller. Case Study analysis of mistakes made by students working on air traffic control simulator BEST carried out in this paper. Students whose mistakes were analyzed were attending air traffic control Basic Training, into account were taken exercises of aerodrome control and approach control.

• Keywords: kontrola zračnog prometa; tehnologija; sigurnost; ljudski faktor; analiza
• Keywords (english): air traffic control; technology; safety; human factor; analysis
• Language: croatian
• URN:NBN: urn:nbn:hr:119:277139
• Study programme: Title: Aeronautics; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka aeronautike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-03-09 13:01:34