Vremenska analiza učinkovitosti primjene metodologije šest sigma za ocjenu kvalitete logističke usluge

master's thesis

• Title (english): Time Series Analysis of the Affectiveness in Six Sigma Methodology Application for Assessing the Quality of Logistics Services
• Author: Marin Ante Pavelić
• Mentor: Diana Božić (mentor)
• Committee member: Ratko Stanković (predsjednik povjerenstva)
• Committee member: Marinko Jurčević (član povjerenstva)
• Committee member: Mario Šafran (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Intelligent Transport Systems and Logistics); (Department of Transport Logistics); Zagreb
• Defense date and country: 2016-09-27, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Intelligent Transport Systems and Logistics

Abstract

Kvaliteta logističke usluge predstavlja dodanu vrijednost i kao takva predstavlja imperativ u poslovanju logističkih poduzeća. Primjenom metode Šest Sigma je jedan od načina podizanja kvalitete usluga. Logistička poduzeća podizanjem kvalitete usluge podižu pokazatelj logističkog učinka države. Podizanjem kvalitete usluge također raste tržište dodane vrijednosti države. Za postizanje većeg učinka ili povrata sredstava potrebno je odrediti pogodan trenutak implementacije metode Šest Sigma, a za odabir pogodnog trenutka potrebno je poznavati karakteristike tržišta.

Abstract (english)

Quality of logistics services is the added value and as such, is an imperative in the business of logistics companies. One way of raising the quality of service is by applying Six Sigma method. By raising the quality of service logistics companies also raise the logistic performance index of countries. Raising the quality of services is also raising the size of the value added market of the country. To achieve a greater impact or return of assets it is necessary to determine the suitable moment for implementation of Six Sigma methods, because of that company management has to know the characteristics of the market.

• Keywords: šest sigma; pokazatelj logističkog učinka; logističko tržište
• Keywords (english): six sigma; logistics performance index; logistics market
• Language: croatian
• URN:NBN: urn:nbn:hr:119:133777
• Study programme: Title: Intelligent Transport Systems and Logistics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2016-10-11 10:35:45