Analiza primjene sustava za naplatu u radu mrežnog operatora

undergraduate thesis

• Title (english): Analysis of the aplication of the billing system in the operation of the network operator
• Author: Ivan Bago
• Mentor: Marko Periša (mentor)
• Committee member: Ivan Grgurević (predsjednik povjerenstva)
• Committee member: Petra Zorić (član povjerenstva)
• Committee member: Dragan Peraković (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2024-03-12, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

Razvoj informacijskog sustava omogućio je uspješnije i modernije poslovanje u suvremenoj okolini koja podliježe brojnim izazovima. Troškovi razvoja i modeliranja informacijskog sustava u poslovnim organizacijama zahtijevali su visoka financijska sredstva sve do pojave jezika za modeliranje, Unified Modeling Language (UML), što je dovelo do bolje efikasnosti rada i isplativosti u brojnim poslovnim okruženjima. Informacijski sustav u direktnoj je povezanosti s modulima za naplatu i korisničkom podrškom. Sustavi naplate i korisnička podrška poveznica su između krajnjih korisnika usluga i korisničke opreme te komunikacijske mreže. Korisnička podrška predstavlja podršku koja se pruža postojećim i potencijalnim korisnicima usluga ili proizvoda u svrhu omogućavanja što boljeg korisničkog iskustva/doživljaja. Dobra korisnička podrška vrlo je važna, možda čak i među najvažnijim faktorima za zadržavanje postojećih i privlačenje novih kupaca, ali i za unapređenje poslovanja.

Abstract (english)

The development of the information system enabled more successful and modern business operations in the modern turbulent environment which is subject to changing conditions. The cost of information system development was high until the Unified Modeling Language (UML) was introduced. The information system is directly connected to payment platforms and customer service. The billing system converts bits and bytes of transmitted information such as IPTV and other services offered in multimedia distribution networks, into money received by service providers. Billing systems and customer support are the links between end users and communication network equipment, and are the key milestone that makes the difference in the quality of a product, good or service, based on which customers will respond. Customer support is the assistance provided to existing and potential users of a service or product to provide a better user experience. Good customer support is very important, perhaps one of the most important factors in retaining existing and attracting new ones, but also in improving business.

• Keywords: informacijski sustav; mrežni operator; sustav naplaćivanja; dijagram slučaja uporabe
• Keywords (english): information system; network operator; billing system; use case diagram
• Language: croatian
• URN:NBN: urn:nbn:hr:119:263121
• Study programme: Title: Transport; specializations in: Road Transport, Rail Transport, Water Transport, Air Transport, Postal Transport, Information and Communication Traffic, Urban Transport; Course: Road Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-03-25 12:34:00