Implementacija samouslužne i beskontaktne tehnologije na primarnim tehnološkim sadržajima putničkog terminala

undergraduate thesis

• Title (english): Implementation of Self-Service and Contactless Technology on the Passenger Terminal Sub-Systems
• Author: Bartol Markušić
• Mentor: Igor Štimac (mentor)
• Committee member: Matija Bračić (predsjednik povjerenstva)
• Committee member: Jelena Pivac (član povjerenstva)
• Committee member: Andrija Vidović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2023-07-04, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Kako bi zračna luka osigurala učinkovite procese prihvata i otpreme putnika u putničkom terminalu, pažnju je potrebno usredotočiti na razvoj samouslužne i beskontaktne tehnologije. Ovaj rad se fokusira na procese prihvata i otpreme putnika te analizu kako implementacija samouslužne i beskontaktne tehnologije utječe na te procese. Proces prihvata i otpreme obuhvaća skup aktivnosti koje se obavljaju u putničkom terminalu kako bi se osigurao brži protok putnika i prtljage i optimizirali resursi zračne luke. Taj proces potrebno je kontinuirano prilagođavati i unaprjeđivati primjenom različitih tehnoloških inovacija, a od kojih se može izdvojiti samouslužna i beskontaktna tehnologija, koja pridonosi održivom razvoju zračne luke, a glavni cilj unapređivanja procesa je pružanje kvalitetnije usluge putnicima.

Abstract (english)

In order for the airport to ensure efficient passenger handling process in the passenger terminal, attention should be focused on the development of self-service and contactless technology. This paper focuses on the process of passenger handling and the analysis of how the implementation of self-service and contactless technology affects this process. The acceptance and dispatch process encompasses a set of activities performed in the passenger terminal to ensure a faster flow of passengers and baggage and optimize airport resources. This process needs to be continuously adjusted and improved by applying various technological innovations, among which self-service and contactless technology can be singled out, which contributes to the sustainable development of the airport, and the main goal of improving the process is to provide better service to passengers.

• Keywords: zračni promet; primarni tehnološki sadržaji zračne luke; samouslužna i beskontaktna tehnologija
• Keywords (english): air traffic; passenger terminal sub-system; self-service and contactless technology
• Language: croatian
• URN:NBN: urn:nbn:hr:119:407329
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-07-13 13:51:49