Modeliranje kriterija usluga od javnog značaja u organizaciji željezničkoga putničkog prijevoza

doctoral thesis

• Title (english): Modeling of public service criteria within railway passenger operator
• Author: Renato Humić; MBZ: 37775
• Mentor: Borna Abramović (mentor)
• Committee member: Tomislav Josip Mlinarić (predsjednik povjerenstva)
• Committee member: Borna Abramović (član povjerenstva)
• Committee member: Marko Primorac (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; Zagreb
• Defense date and country: 2021-05-17, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Road and Rail Transport
• Universal decimal classification (UDC): 656.1/.5 - Land transport

Abstract

Ugovor o uslugama javnoga željezničkog prijevoza putnika (PSO ugovor) definira se i sklapa između putničkog prijevoznika i nadležnog ministarstva. PSO ugovor predstavlja optimalni način organizacije prijevoza kao jedinstvenog i unificiranoga prometnog modela. Uz određene pravne i ekonomske čimbenike, za sklapanje PSO ugovora potrebno je izraditi metodologiju pomoću koje je moguće modelirati kriterije prijevoznih usluga od javnog značaja, kojima se može unaprijediti poslovanje željezničkog prijevoznika radi pružanja kvalitetne i održive prijevozne usluge na temelju zahtjeva korisnika. Stoga je potrebno unificirati kriterije usluge kao što su vozni red, tip i vrsta vozila, zahtjevi kvalitete, ponašanje korisnika i očekivani prihodi. Poticanje željezničkoga prijevoza na temelju vrednovanih kriterija i zahtjeva korisnika nužno dovodi do drugačijeg načina poslovanja prijevoznika. Dosadašnja praksa sklapanja PSO ugovora temelji se isključivo na bodovanju ponuda pristiglih na objavljene javne natječaje. S obzirom da primjena apsolutnog modela bodovanja navodi na pogrešan odabir ponude, potrebno je izraditi model ocjenjivanja ponuda koji će uključivati kriterije i potkriterije usluga od javnog značaja koje su vrednovali stručnjaci za usluge od javnog značaja u željezničkom prijevozu. Radi postizanja objektivnosti pri ocjenjivanju ponuda za svaki kriterij izrađen je set pitanja kojima se stručno povjerenstvo zaduženo za ocjenjivanje ponuda treba voditi prilikom ocjenjivanja pristiglih ponuda. Primjenom matematičkog modela dobivena je prosječna vrijednost svake ponude koja se temelji na ocjeni stručnog povjerenstva za javnu nabavu i težinskim koeficijentima kriterija koje su primjenom AHP metode vrednovali stručnjaci. Konstrukcija modela koji se temelji na kriterijima čiji težinski koeficijenti utječu na apsolutni model bodovanja dovodi do balansa i odabira najkvalitetnije ponude.

Abstract (english)

The definition and conclusion of the Public service contract for rail (PSO contract) is between the national passenger carrier and the competent transport Ministry. The PSO contract represents the optimal way to organise transport as a single and unified transport model. In addition to certain legal and economic factors, it is necessary to present a methodology that can be used in a model with transport service criteria’s which would make railway undertaking operations sustainable and would satisfy public needs. Therefore, it is necessary to improve railway operations and make the transportation service acceptable to customers. It is therefore necessary to determine traffic criteria such as timetable, type of vehicle, quality requirements, user behaviour and expected revenues. Encouraging the rail passengers transport based on users’ requirements leads to a different way of conducting business operations for the carrier. The current practice of awarding PSO contracts is based solely on the scoring of tenders received through published tenders. The absolute scoring method leads to a false track and therefore requires a model that will include all parameters such as the values of the evaluated criteria and their corresponding sub-criteria together with the values of the ratings obtained during tender evaluation. In order to achieve the objectivity of the tender evaluations, a set of questions has been developed for each criteria to guide the experts’ panel in charge for tender evaluation while scoring and remaining in default framework. The average value of each offer was obtained by using a mathematical model and was based on evaluation from experts commission for public procurement and weight coefficients of the evaluated criteria with the usage of the AHP method. Model construction based on evaluated criteria by experts in which weight coefficients affect the absolute method, lead to balance and indication to the choice of the highest quality offer during the competition.

• Keywords: željeznički prijevoznik; PSO ugovor; prometni kriteriji; kriteriji prijevoznih usluga; kvaliteta usluge; AHP metoda; funkcionalna učinkovitost
• Keywords (english): railway passenger transport; PSO Contract; transport criteria; transport service criteria; service quality; AHP approach
• Language: croatian
• URN:NBN: urn:nbn:hr:119:864266
• Promotion: 2021
• Study programme: Title: Technological systems in traffic and transport; Study programme type: university; Study level: postgraduate; Academic / professional title: doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport (doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport)
• Type of resource: Text
• Extent: 229 str. ; 30 cm
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-11-12 15:14:40