Analiza distribucijskog sustava e-trgovine - primjer iz prakse

master's thesis

• Title (english): Analysis of e distribution System-Case Study
• Author: Tea Bašić
• Mentor: Kristijan Rogić (mentor)
• Committee member: Ratko Stanković (predsjednik povjerenstva)
• Committee member: Mario Šafran (član povjerenstva)
• Committee member: Ivona Bajor (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Intelligent Transport Systems and Logistics); (Department of Transport Logistics); Zagreb
• Defense date and country: 2021-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Intelligent Transport Systems and Logistics

Abstract

Razvoj e – trgovine u posljednjih desetak godina doživio je značajn skok. Sve više ljudi se okreće kupovini proizvoda, roba, usluga i informacija putem interneta, pomoću pametnih telefona i tableta. To sve dovodi do novih logističkih izazova, od koji je najbitnije spomenuti brzu dostavu uz najniže troškove. U ovom radu opisan je proces od narudžbe proizvoda do dostave paketa na kućnu adresu u sklopu tvrtke dm Hrvatska koja također posluje i putem online shopa-a. Analiziran je logistički sustav dm online shopa, manipulacija u skladištu, pakiranje proizvoda te dostava putem vanjskog dostavljača. Prikazan je sustav koji se koristi unutar skladišta te mogući prijedlozi unaprijeđenja sustava.

Abstract (english)

The development of e-commerce in the last ten years has seen a significant jump. More and more people are turning to buying products, goods, services and information online, using smart phones and tablets. Therefore, logistics faces new problems such as fast delivey at the lowest cost. This paper describes the proces from product order to delivery od package to home adress within the company dm Hrvatska, which also operates via an online shop. The logistics system od dm online shop, warehousing, manipulation, packaging of products and delivery via external suppliers were analysed in this paper. The system used in the warehouse and possible suggestions for system improvement are presented.

• Keywords: distribucija; kanali distribucije; internet trgovina; analiza sustava
• Keywords (english): distribution; distribution channels; internet commerce; system analysis
• Language: croatian
• URN:NBN: urn:nbn:hr:119:503662
• Study programme: Title: Intelligent Transport Systems and Logistics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-10-27 11:17:07