Kvaliteta usluge taksi prijevoza u gradovima

undergraduate thesis

• Title (english): Quality of Taxi Services in the Cities
• Author: Kruno Jagić
• Mentor: Marko Slavulj (mentor)
• Committee member: Ljupko Šimunović (predsjednik povjerenstva)
• Committee member: Dino Šojat (član povjerenstva)
• Committee member: Davor Brčić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Urban Transport); Zagreb
• Defense date and country: 2019-09-17, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Road and Rail Transport

Abstract

Danas je kvaliteta taksi usluge vrlo bitna, pa su tako moderna taksi vozila nezamisliva bez klima uređaja, radio prijemnika, udobnih sjedišta pa čak i TV prijemnika. Taksi vozilo također raspolaže s velikim prtljažnikom za smještaj putničke prtljage. Cilj ovog rada je prikupljenim podacima iz anketnog upitnika analizirati kvalitetu taksi usluge u gradu Zagrebu. Kvaliteti taksi prijevoza doprinose i nove tehnologije koje uključuju korištenje štedljivih hibridnih i električnih automobila, bolje planiranje prijevoza, razvoj i sve veća popularnost mobilnih aplikacija za pametne telefone koje spajaju potencijalne putnike s vozačima i koje omogućuju dijeljenje taksi vozila s nepoznatim putnicima. Deregulacija taksi usluge omogućava konkurenciju koja povećava ponudu, smanjuje cijene, otvara nova radna mjesta za taksi vozače i dispečere i otvara put razvoju novih tehnologija kako bi se povećala učinkovitost.

Abstract (english)

In today's time the quality of the taxi service is very important. Modern taxis are equipped with air conditioning, radios, comfortable seats and even TVs. Taxi vehicles also has a large luggage compartment for passenger's luggage. The aim of this final thesis is to analyze the quality of taxi service in the city of Zagreb through the collected data from the questionnaire. The quality of taxi transportation is also fueled by new technologies that include the use of economical hybrid and electric cars, better transportation planning, the development and increasing popularity of mobile smartphone applications that connect potential passengers with drivers and allow taxi sharing with unknown passengers. The deregulation of taxi services enables competition to increase supply, reduce prices, create jobs for taxi drivers and dispatchers, and pave the way for the development of new technologies to increase efficiency.

• Keywords: gradski promet; taksi prijevoz; inovativne tehnologije; mobilne aplikacije; kvaliteta usluga
• Keywords (english): city traffic; taxi; innovative technologies; mobile applications; quality of service
• Language: croatian
• URN:NBN: urn:nbn:hr:119:567731
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Urban Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2019-09-18 16:32:02