undergraduate thesis
Prevention Measures and Management of Unruly Passengers Aboard an Aircraft

Ivan Husar (2016)
Sveučilište u Zagrebu
Fakultet prometnih znanosti
Promet
Zavod za zračni promet
Metadata
TitleMjere prevencije i postupanje u slučajevima nedoličnog ponašanja putnika u zrakoplovu
AuthorIvan Husar
Mentor(s)Ružica Škurla Babić (thesis advisor)
Abstract
Putnik nedoličnog ponašanja definira se kao putnik koji odbija pratiti pravilanormalnog ponašanja unutar zrakoplova ili odbija pratiti upute dane od strane kabinskog osoblja ili zapovjednika zrakoplova, što rezultira ometanjem reda i discipline unutar zrakoplova te narušavanjem sigurnosti unutar zrakoplova. Ovo je definicija putnika nedoličnog ponašanja dana IATA-inim (International Air Transport Association - IATA) smjernicama za prevenciju i postupanje u slučajevima nedoličnog ponašanja putnika u zrakoplovu. Pojavom IATA-inih smjernica, zrakoplovni prijevoznici dobijaju jedinstven dokument uz pomoć kojeg postaje lakše obavljati prevenciju te intervenirati u slučaju incidenta putnika nedoličnog ponašanja u suvremenom dobu zračnog prometa gdje putnici nedoličnog ponašanja mogu predstavljati opasnost ne samo za zrakoplovnu posadu te putnike i imovinu unutarnjega, već i za sam zrakoplov te sigurnost leta. Ovim radom raspravljaju se regulative i praksa zračnih prijevoznika vezani za borbu protiv putnika nedoličnog ponašanja i drugih tipova putnika koji kane, ili su počinili kazneno djelo unutar i izvan zrakoplova, načini identifikacije te načini borbe zračnih prijevoznika, država te zapovjednika zrakoplova protiv akata takvih putnika te konačno smjernice za prevenciju i postupanje s takvim putnicima dane od strane Croatia Airlines te Turkish Airlines i njihova usporedba s onima danim od strane IATA-e.
Keywordsunruly passenger disruption of order and discipline aboard aircraft guidelines for unruly passenger prevention and management
Parallel title (English)Prevention Measures and Management of Unruly Passengers Aboard an Aircraft
Committee MembersRužica Škurla Babić (committee chairperson)
Andrija Vidović (committee member)
Matija Bračić (committee member)
Stanislav Pavlin (committee member)
GranterSveučilište u Zagrebu
Fakultet prometnih znanosti
Lower level organizational unitsPromet
Zavod za zračni promet
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineTECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Study programme typeuniversity
Study levelundergraduate
Study programmeTraffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Study specializationAir Traffic and Transport
Academic title abbreviationuniv. bacc. ing. traff.
Genreundergraduate thesis
Language Croatian
Defense date2016-12-06
Parallel abstract (English)
An unruly passenger is defined as a passenger that refuses to follow standard rulesof behaviour aboard an aircraft or refuses to acknowledge and comply to instructions set out by cabin crew or the aircraft commander, which finally results in disruption oforder and discipline aboard aircraft, aswell as the overall disruption of aircraftsecurity. This is the definition of an unruly passenger, given by IATAs (International Air Transport Association - IATA) Guidance on unruly passenger prevention and management. With the release of IATAs guidelines, airlines receive a unique document which they can now use for prevention and intervening in cases of unruly passenger incidents, in a modern air traffic era in which unruly passengers pose a threat not only to aircraft crew, passengers and property, but also to the aircraft itself aswell as the safety of the flight. This paper discusses regulations and practice of airlines regarding combating unruly and other types of passengers which intend to, or have commited a felony inside and outside of the aircraft, ways for airlines, states and aircraft commanders to identify and combat these passengers and finally Croatia Airlines and Turkish Airlines guidelines for prevention and management of unruly passengers and the comparison between these guidelines and the ones given out by IATA.
Parallel keywords (Croatian)putnik nedoličnog ponašanja ometanje reda i discipline unutar zrakoplova smjernice za prevenciju i postupanje s putnicima nedoličnog ponašanja
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:119:479216
CommitterMojca Brenko-Puzak