Analiza sustava kapilarne distribucije

master's thesis

• Title (english): Analysis of last mile distribution system -case study
• Author: Marko Filipović
• Mentor: Kristijan Rogić (mentor)
• Committee member: Ratko Stanković (predsjednik povjerenstva)
• Committee member: Margareta Živičnjak (član povjerenstva)
• Committee member: Mario Šafran (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Intelligent Transport Systems and Logistics); (Department of Transport Logistics); Zagreb
• Defense date and country: 2024-07-04, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Intelligent Transport Systems and Logistics

Abstract

Procesom urbanizacije koji je sve više prisutan u novije vrijeme dolazi do povećanja broja stanovnika u gradovima. Zbog većeg broja stanovnika u urbanim područjima te većoj gustoći naseljenosti pojavljuje se i povećana potražnja za uslugama dostave pošiljaka. Kapilarnom distribucijom, koja predstavlja završnu etapu distribucijske mreže, kurirske tvrtke nastoje uz što višu razinu usluge i što niže pripadajuće troškove pravovremeno isporučiti pošiljke primateljima. U ovom radu analiziran je sustav kapilarne distribucije odabrane tvrtke iz prakse kroz ključne izvedbene pokazatelje koji se prate na razini tvrtke. Također, opisane su i značajke procesa isporuke pošiljaka iz distributivnog centra do primatelja koji mogu biti fizičke ili pravne osobe. Pri analiziranju sustava kapilarne distribucije uočena su uska grla u procesima te su nastavno na to ponuđeni prijedlozi unaprjeđenja postojećih procesa.

Abstract (english)

With the process of urbanization, which is increasingly present in recent times, there is an increase in the number of inhabitants in cities. Due to the larger number of residents in urban areas and higher population density, there is also an increased demand for delivery services. Through last mile distribution, which represents the final stage of the distribution network, courier companies strive to deliver shipments to recipients on time with the highest level of service and the lowest associated costs. This paper analyzes the last mile distribution system of a selected company from practice through key performance indicators monitored at the company level. Additionally, the features of the delivery process from the distribution center to the recipients, who can be either physical or legal entities, are described. During the analysis of the last mile distribution system, bottlenecks in the processes were identified, and based on this, proposals for the improvement of existing processes were offered.

• Keywords: sustav kapilarne distribucije; urbano područje; ključni izvedbeni pokazatelji
• Keywords (english): last mile distribution system; urban area; key performance indicators
• Language: croatian
• URN:NBN: urn:nbn:hr:119:722449
• Study programme: Title: Intelligent Transportation Systems and Logistics; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka prometa (sveučilišni/a magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-07-19 12:38:38