Sustav nadziranja usklađenosti u procesima zračne luke

master's thesis

• Title (english): Compliance Monitoring System in Airport Processes
• Author: Nikola Brko
• Mentor: Anita Domitrović (mentor)
• Committee member: Diana Božić (predsjednik povjerenstva)
• Committee member: Matija Bračić (član povjerenstva)
• Committee member: Igor Štimac (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2024-07-02, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Sustav nadziranja usklađenosti u procesima zračne luke odnosi se na unutarnji i vanjski nadzor nad zračnim lukama, odnosno na usklađenost procesa s propisima. U ovom diplomskom radu prikazani su strateški međunarodni i nacionalni dokumenti koji propisuju procedure u zračnim lukama, od kojih se izdvajaju Uredba komisije (EU) br. 139/2014 i Uredba komisije (EU) br. 2018/1139. Opisane su tri razine propisa, na svjetskoj, europskoj i nacionalnoj razini. Definirana su nadležna tijela, njihov krug djelatnosti i njihove obaveze. Opisani su zahtjevi za letačke operacije na aerodromu, kao i provođenje nadzora, njegove etape te načini na koje inspektori provode nadzor. Na primjeru jedne zračne luke opisani su procesi i sustav nadziranja procesa u pet ključnih segmenata, a to su: opskrba vodom, opskrba gorivom, prihvat i otprema putnika, opskrba hranom i pićem, prihvat i otprema prtljage. Sustav nadzora u primjeru jedne zračne luke funkcionira na dnevnoj, tjednoj i godišnjoj razini. Potpuni interni nadzor obavlja se tri puta godišnje, a uključuje nadzor dokumentacije, radnih procesa i procedura. Proces nadzora odvija se po etapama, kao što su utvrđivanje nesukladnosti, traženje korijena uzroka nesukladnosti, definiranje korektivnih mjera, provođenje korektivnih mjera te naknadno praćenje.

Abstract (english)

The compliance monitoring system in airport processes refers to the internal and external monitoring of airports, i.e. the compliance of processes with regulations. This thesis presents key strategic international and national documents that prescribe procedures in airports, of which Commission Regulation (EU) no. 139/2014 and Commission Regulation (EU) no. 2018/1139. Three levels of regulation are described, on the world, European and national level. Institutions, their scope of activities and their obligations are defined. The requirements for flight operations at the airport are described, as well as the conduct of supervision, its stages and the ways in which inspectors conduct supervision. In the example of an airport, the processes and process monitoring system are described in five key segments, namely: water supply, fuel supply, reception and dispatch of passengers, supply of food and drinks, reception and dispatch of baggage. The monitoring system in the example of one airport functions on a daily, weekly and annual level. Full internal supervision is performed three times a year, and includes supervision of documentation, work processes and procedures. The monitoring process takes place in stages, such as establishing non-compliance, searching for the root cause of non-compliance, defining corrective measures, implementing corrective measures and subsequent monitoring.

• Keywords: zračne luke; sustav nadziranja usklađenosti; procesi u zračnoj luci
• Keywords (english): airports; compliance monitoring system; processes in airports
• Language: croatian
• URN:NBN: urn:nbn:hr:119:064097
• Study programme: Title: Aeronautics; Study programme type: university; Study level: graduate; Academic / professional title: sveučilišni/a magistar/magistra inženjer/inženjerka aeronautike (sveučilišni/a magistar/magistra inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-07-12 13:10:04