Sustav upravljanja kvalitetom u tvrtki HŽ Infrastruktura d.o.o.

master's thesis

• Title (english): Quality Management System in the Company HŽ Infrastructure Ltd.
• Author: Ivona Krizmanić
• Mentor: Marjana Petrović (mentor)
• Committee member: Tomislav Josip Mlinarić (predsjednik povjerenstva)
• Committee member: Martin Starčević (član povjerenstva)
• Committee member: Hrvoje Haramina (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Railway Transport); Zagreb
• Defense date and country: 2021-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Road and Rail Transport

Abstract

U diplomskom radu napravljena je analiza upravljanja kvalitetom u tvrtki HŽ Infrastruktura d. o. o. . Utvrđeni su i opisani elementi za upravljanjem kvalitetom te kako se takav način upravljanja prilagodio normi ISO 9001. Prikazano je kako su te promjene znatno utjecale na funkcioniranje tradicionalno ustrojenih željezničkih poduzeća kroz ulazne parametre za upravljanjem kvalitetom. Analizom stvarnog stanja prikazana je postignuta „razina“ kvalitete upravljanja u tvrtki HŽ Infrastrukturi d. o. o. te su predložena rješenja za što boljim upravljanjem kvalitetom.

Abstract (english)

In this thesis, analysis of quality control management in company HŽ Infrastruktura Ltd. is conducted. Quality control elements are defined and described and how that type of management system complies with the ISO 9001 standard. In the thesis, it was demonstrated how such changes strongly effected traditional structure of railroad corporations through input indicators for quality control. With the analysis of actual state the achieved level of quality management is showed. Based on that author proposes solutions to achieve higher level of quality management.

• Keywords: sustav upravljanje kvalitetom; analiza kvalitete; norma ISO 9001; pokazatelji rada
• Keywords (english): quality control management system; quality analysis; ISO 9001 standard; indicators
• Language: croatian
• URN:NBN: urn:nbn:hr:119:933589
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-06-23 13:59:12