master's thesis
Analysis of the User Experience of Using Telecommunications Services in Electronic Billing

Toni Mađerić (2015)
Sveučilište u Zagrebu
Fakultet prometnih znanosti
Promet
Zavod za informacijsko komunikacijski promet
Metadata
TitleAnaliza korisničkog iskustva primjene telekomunikacijskih usluga u funkciji elektroničke naplate
AuthorToni Mađerić
Mentor(s)Dragan Peraković (thesis advisor)
Abstract
Elektronička naplata je primjena informacijskih i komunikacijskih tehnologija kao podrška svim poslovnim aktivnostima. Elektronička trgovina je vrsta elektroničkog poslovanja u kojem se transakcije provode preko Interneta. Svrha ovog istraživanja je analizirati korisničko iskustvo korištenjem telekomunikacijskih usluga u funkciji elektroničke naplate i pojasniti vrste i značaj sustava elektroničke naplate. Cilj ovog istraživanja je doznati koji način naplate korisnicima najviše odgovara, istražiti koju vrstu elektroničke naplate korisnici najviše koriste i da li su spremni prijeći na neki novi i moderniji oblik naplate. Istaknuti će se vaţnost elektroničkog novca u poslovanju uz sigurnosne značajke, te sustave zaštite elektroničkog plaćanja. Analizirat će se platforma „Google Wallet“ i postojeća arhitektura iste, te prednosti svakodnevne primjene ove usluge. Istražit će se mogućnost korištenja mobilnog terminalnog uređaja na bankomatima, blagajnama, te ostalim uređajima koji zahtijevaju identifikaciju i naplatu, te primjena u svakodnevnom životu korisnika.
Keywordsuser experience analysis the usage of telecommunications services electronic payment electronic wallet
Parallel title (English)Analysis of the User Experience of Using Telecommunications Services in Electronic Billing
Committee MembersDragan Peraković (committee chairperson)
Slavko Šarić (committee member)
Marko Periša (committee member)
Štefica Mrvelj (committee member)
GranterSveučilište u Zagrebu
Fakultet prometnih znanosti
Lower level organizational unitsPromet
Zavod za informacijsko komunikacijski promet
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineTECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Study programme typeuniversity
Study levelgraduate
Study programmeTraffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Study specializationInformation and Communication Traffic
Academic title abbreviationmag. ing. traff.
Genremaster's thesis
Language Croatian
Defense date2015-09-30
Parallel abstract (English)
Electronic payment is the application of information and communication technologies to support all business activities. Electronic commerce is a type of electronic business in which transactions are conducted over the Internet. The purpose of this research is to analyse the user experience by using telecommunications services in the function of electronic billing and clarify the types and importance of electronic billing. The aim of this research is to find out which billing method are the most convenient for the users. Explore what kind of electronic billing is most used by the users and if they are willing to switch to a new and modern form of payment. The importance of electronic money in the business and protection systems of electronic money with security features will be highlighted. The platform „Google Wallet“ and the existing architecture of the same will be analyzed, and the benefits of daily application of this service. The possibility of using the mobile terminal device at ATMs, cash registers will be investigate, and other devices that require the identification and payment, and application in daily life of users.
Parallel keywords (Croatian)korisničko iskustvo analiza korištenje telekomunikacijskih usluga elektronička naplata elektronički novčanik
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:119:563164
CommitterMojca Brenko-Puzak