Analiza korisničkog iskustva primjene telekomunikacijskih usluga u funkciji elektroničke naplate

master's thesis

• Title (english): Analysis of the User Experience of Using Telecommunications Services in Electronic Billing
• Author: Toni Mađerić
• Mentor: Dragan Peraković (mentor)
• Committee member: Slavko Šarić (predsjednik povjerenstva)
• Committee member: Marko Periša (član povjerenstva)
• Committee member: Štefica Mrvelj (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2015-09-30, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

Elektronička naplata je primjena informacijskih i komunikacijskih tehnologija kao podrška svim poslovnim aktivnostima. Elektronička trgovina je vrsta elektroničkog poslovanja u kojem se transakcije provode preko Interneta. Svrha ovog istraživanja je analizirati korisničko iskustvo korištenjem telekomunikacijskih usluga u funkciji elektroničke naplate i pojasniti vrste i značaj sustava elektroničke naplate. Cilj ovog istraživanja je doznati koji način naplate korisnicima najviše odgovara, istražiti koju vrstu elektroničke naplate korisnici najviše koriste i da li su spremni prijeći na neki novi i moderniji oblik naplate. Istaknuti će se vaţnost elektroničkog novca u poslovanju uz sigurnosne značajke, te sustave zaštite elektroničkog plaćanja. Analizirat će se platforma „Google Wallet“ i postojeća arhitektura iste, te prednosti svakodnevne primjene ove usluge. Istražit će se mogućnost korištenja mobilnog terminalnog uređaja na bankomatima, blagajnama, te ostalim uređajima koji zahtijevaju identifikaciju i naplatu, te primjena u svakodnevnom životu korisnika.

Abstract (english)

Electronic payment is the application of information and communication technologies to support all business activities. Electronic commerce is a type of electronic business in which transactions are conducted over the Internet. The purpose of this research is to analyse the user experience by using telecommunications services in the function of electronic billing and clarify the types and importance of electronic billing. The aim of this research is to find out which billing method are the most convenient for the users. Explore what kind of electronic billing is most used by the users and if they are willing to switch to a new and modern form of payment. The importance of electronic money in the business and protection systems of electronic money with security features will be highlighted. The platform „Google Wallet“ and the existing architecture of the same will be analyzed, and the benefits of daily application of this service. The possibility of using the mobile terminal device at ATMs, cash registers will be investigate, and other devices that require the identification and payment, and application in daily life of users.

• Keywords: korisničko iskustvo; analiza; korištenje telekomunikacijskih usluga; elektronička naplata; elektronički novčanik
• Keywords (english): user experience; analysis; the usage of telecommunications services; electronic payment; electronic wallet
• Language: croatian
• URN:NBN: urn:nbn:hr:119:563164
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Information and Communication Traffic; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2015-10-02 10:19:50