Ergonomic Assessment of the Air Traffic Controller's Workplace

master's thesis

• Title: Ergonomska prosudba radnog mjesta kontrolora leta
• Author: Nikolina Lovrić
• Mentor: Davor Sumpor (mentor)
• Committee member: Tomislav Mihetec (predsjednik povjerenstva)
• Committee member: Ružica Škurla Babić (član povjerenstva)
• Committee member: Sanja Steiner (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Independent chairs); (Chair of Fundamental Courses); Zagreb
• Defense date and country: 2018-08-28, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

U radu su prezentirani rezultati ergonomske prosudbe svih relevantnih čimbenika koji utječu na izvedbu kontrolora zračnog prometa u aerodromskoj, oblasnoj i prilaznoj kontroli leta u HKZP u Zagrebu. Izmjerene vrijednosti pojedinih ambijentalnih čimbenika (temperatura zraka, relativna vlažnost zraka, osvijetljenost radnih površina i ekvivalentna razina buke) u kontroli zračnog prometa u HKZP u Zagrebu uspoređene su s rezultatima online upitničkih samoprocjena čimbenika smetnji i potreba kontrolora zračnog prometa iz cijele RH, kao i sa smjernicama iz recentne stručne i znanstvene literature, te ICAO preporukama. Primijenjeno je recentno pravilo da oprema i drugi elementi radnog okoliša moraju biti prilagođeni specifičnim potrebama korisnika. Ergonomska prosudba svih čimbenika koji mogu utjecati na izvedbu i sigurnost rada kontrolora zračnog prometa obuhvaća čimbenike radnog opterećenja, čimbenike organizacije smjenskog rada koji uključuje i rad noću, te čimbenika dizajna neposrednog radnog prostora. Locirani su nedostaci u dizajnu radnih prostora, te su predložene smjernice za moguća rješenja.

Abstract (english)

This paper presents the results of an ergonomic assessment of all relevant factors influencing the performance of air traffic controllers in the aerodrome, area and approach control in Croatia Control in Zagreb. Measured values of individual ambient factors (air temperature, relative humidity, illumination, and equivalent noise level) in Croatia Control in Zagreb, were compared with the results of online questionnaire self-assessment of disturbance factors and needs of air traffic controllers throughout the Republic of Croatia as well as with the guidelines from recent professional and scientific literature, and with ICAO Recommendations. Recent rules have been applied to ensure that equipment and other elements of the working environment need to be adjusted to the specific needs of users. Ergonomic assessment of all factors that can affect the performance and safety of air traffic controllers includes factors of workload, the factors of shift organization which include night shifts, and design factors of the working environment. In accordiance with disadvantages in design of working environment which have been located, guidelines for possible solutions have been suggested.

• Keywords: kontrola zračnog prometa; ergonomska prosudba; dizajn radnog okoliša; izvedba; sigurnost
• Keywords (english): air traffic control; ergonomics assessment; design of the working environment; performance; safety
• Language: croatian
• URN:NBN: urn:nbn:hr:119:490609
• Study programme: Title: Promet; smjerovi: Cestovni, Željeznički, Vodni, Zračni, Poštanski, Informacijsko-komunikacijski, Gradski; Study programme type: sveučilišni; Study level: diplomski; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2018-08-29 13:08:24