Quality Assessment of Pre-trip Information System

master's thesis

• Title: Ocjena kvalitete sustava predputnog informiranja
• Author: Ivo Vukojević
• Mentor: Diana Božić (mentor)
• Committee member: Marinko Jurčević (predsjednik povjerenstva)
• Committee member: Pero Škorput (član povjerenstva)
• Committee member: Sadko Mandžuka (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Independent chairs); (Chair of Transport Law and economics); Zagreb
• Defense date and country: 2017-09-26, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Intelligent Transport Systems and Logistics

Abstract

Zahvaljujući razvoju tehnologija, u današnje vrijeme je pristup raznim informacijama vrlo jednostavan. Za prometni sustav vrlo je bitno informiranje putnika, koje može biti prije ili tijekom putovanja. Na temelju dobivenih informacija, korisnici mogu planirati svoje putovanje ili se adaptirati na trenutnu situaciju u prometu. Kvalitetne informacije mogu smanjiti zagušenja u prometu, što utječe na smanjenje potrošnje goriva te onešićenja okoliša. Smanjuju vrijeme i duljine putovanja, a sve je to bitno za putnike i vozače. U ovom radu prikazani su glavni elementi koji utječu na kvalitetu usluge predputnog informiranja. Analizom tih pokazatelja provedena je kontrola kvalitete ITS usluge predputnog informiranja kojom se dobiva stvarna slika, odnosno zadovoljstvo korisnika tom uslugom u Republici Hrvatskoj. Uspoređeni su primjeri informiranja u Europi te Republici Hrvatskoj.

Abstract (english)

Thanks to technology development, today, access to various information is simple. Traveller information, which can be before or on the trip, has a very important role in traffic system. Based on obtained information, traffic system users can plan their trips or adapt to the current traffic situation. Quality information can reduce traffic congestions, which also reduces fuel consumption and environmental pollution. They also reduce travel time and length, and all of this is very important to travelers and drivers. The main elements that affect the quality of the pre-trip information are shown in this paper. The analysis of these indicators in the thesis carried out quality control of ITS service pre-trip information that it gets a realistic picture, and customer satisfaction with service travel information in public transport in the Republic of Croatia.

• Keywords: predputne informacije; ITS usluge; kontrola kvalitete; sustav informiranja putnika
• Keywords (english): pre-trip information; ITS services; quality control; traveller information system
• Language: croatian
• URN:NBN: urn:nbn:hr:119:830873
• Study programme: Title: Inteligentni transportni sustavi i logistika; Study programme type: sveučilišni; Study level: diplomski; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-12-08 13:13:21