Iskustvena kvaliteta usluge umreženog igranja za različite prometne slučajeve

master's thesis

• Title (english): Quality of Experience for Online Gaming and Different Traffic Scenarios
• Author: Damir Vuković
• Mentor: Marko Matulin (mentor)
• Committee member: Štefica Mrvelj (predsjednik povjerenstva)
• Committee member: Mario Muštra (član povjerenstva)
• Committee member: Ivan Grgurević (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2017-09-26, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

Cilj ovog diplomskog rada jest analizirati iskustvenu kvalitetu korisnika kod umreženog igranja prilikom emulacije prometnih slučajeva koji se pojavljuju u stvarnom okruženju. Radi se o relativno novom načinu mjerenja korisničkog zadovoljstva prilikom korištenja usluge, prije su ti pokazatelji bili isključivo vezani za kvalitetu usluge (mrežni parametri). Sada se uz kvalitetu usluge uzimaju parametri vezani za samog korisnika kao što su korisnički faktori te kontekstni faktori. Kako se... More korisnički i kontekstni faktori individualno odražavaju za svakog korisnika, koriste se subjektivne metode za ispitivanje iskustvene. Povratni rezultati se koriste za unaprjeđenje usluge i povećavanje zadovoljstva krajnjeg korisnika. Da bi se stvorili mrežni slučajevi iz stvarnog okruženja u ovome radu koristi se program Network Emulator Client pomoću kojega se emulira šest različitih prometnih slučajeva za pet korisnika iz testne skupine. Testirana skupina za svaki slučaj ispunjava anketu od osam pitanja, te su rezultati ankete prezentirani pomoću grafikona i tablica. Iz dobivenih rezultata jasno se vidi kako koji prometni slučaj utječe na percepciju iskustvene kvalitete usluge za svakog pojedinog korisnika iz testne skupine. Less

Abstract (english)

The purpose of this graduate thesis is to analyze user's Quality of Experience in network gaming during emulation of traffic cases which may appear in real environment. This is relatively new method of measuring user’s perception while using a service. Before this method, these indicators were only related to Quality of Service (network parameters). Now, besides the Quality of Service, there are parameters that are associated with a user like subjective and context factors. While... More these factors impact each user individually, subjective methods for testing Quality of Experience are used. Results are used for service improvement and increment of end user's contentment. To create real environment network cases in this thesis a program called Network Emulator Client which is used to emulate six different traffic cases for five users from the test group. The test group gave answers on eight questions for every single case in the survey. From the obtained results we can clearly see which traffic case affects on perception of the Quality of Experience for every single user from the test group. Less

• Keywords: iskustvena kvalitete usluge; kvaliteta usluge; emulacija; različiti prometni slučajevi; umreženo igranje
• Keywords (english): quality of experience; quality of service; emulation; different traffic scenarios; online gaming
• Language: croatian
• URN:NBN: urn:nbn:hr:119:184601
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Information and Communication Traffic; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-10-17 12:00:49