Ocjena kvalitete sustava putnog informiranja u javnom gradskom prijevozu

master's thesis

• Title (english): Quality Assessment of the On-trip Public Transport Information System
• Author: Neven Novosel
• Mentor: Diana Božić (mentor)
• Committee member: Marinko Jurčević (predsjednik povjerenstva)
• Committee member: Pero Škorput (član povjerenstva)
• Committee member: Sadko Mandžuka (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Independent chairs); (Chair of Transport Law and economics); Zagreb
• Defense date and country: 2017-03-07, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Intelligent Transport Systems and Logistics

Abstract

Danas je u javnom prometu prisutno stalno smanjenje broja korisnika, što je u velikoj mjeri odraz postignutog stupnja motorizacije i prekomjernog korištenja osobnog automobila za zadovoljavanje mobilnosti u gradovima. To dovodi do zastoja u prometu, buke, onečišćenja zraka, nedostatka mjesta za parkiranje i konflikata pješaka i motornih vozila. S druge strane, prekomjerno korištenje osobnog automobila, osim stalnog smanjenja broja putnika dovodi do smanjenja prihoda prijevoznika što opet dovodi do smanjenja kvalitete usluge javnog gradskog prijevoza. Stoga se u ovom radu definiraju glavni problemi koji se odnose na prometovanje javnog gradskog prijevoza te nastoje dobiti jasni pokazatelji koji uzrokuju pad ili rast kvalitete usluge s aspekta putnog informiranja u javnom gradskom prijevozu. Analizom tih pokazatelja unutar rada provodi se kontrola kvalitete ITS usluge putno informiranje u javnom gradskom prijevozu pomoću koje se dobiva stvarna slika, odnosno zadovoljstvo korisnika sa uslugom putnog informiranja u javnom gradskom prijevozu u Republici Hrvatskoj.

Abstract (english)

Today in public transport is present continous reduction of users which is largely a reflection of the achived rate of motorization and excesive use of a car. This leaads to a traffic jam, noise, air pollution, lack of parking space and conflicts of pedestrians and motor vehicles. On the other hand, excessive use of personal vehicles, in addition to a permanent reduction in the number of passengers leads to a reduction of revenues of carriers which in turn leads to a reduction in service quality of public transport.In this paper in analysis of the main problems related to the on-trip information in public transport are given clear indications that cause a drop or increase quality of service of public transport. The analysis of these indicators in the paper carried out quality control of ITS service on-trip information in public transport that it gets a realistic picture, and customer satisfaction with service travel information in public transport in the Republic of Croatia.

• Keywords: javni gradski prijevoz; putno informiranje; ITS usluge; kontrola kvalitete
• Keywords (english): public transport; on-trip information; ITS services; quality of service
• Language: croatian
• URN:NBN: urn:nbn:hr:119:731396
• Study programme: Title: Intelligent Transport Systems and Logistics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-03-17 12:14:30