Procedure prihvata i otpreme putnika s oštećenim vidom ili sluhom u Zračnoj luci Franjo Tuđman

undergraduate thesis

• Title (english): Handling Procedures for Passengers with Impaired Vision or Hearing at Franjo Tuđman Airport
• Author: Ivana Marijan
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Matija Bračić (predsjednik povjerenstva)
• Committee member: Maja Ozmec-Ban (član povjerenstva)
• Committee member: Igor Štimac (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2021-08-31, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Procedure prihvata i otpreme putnika smanjene pokretljivosti razlikuju se između zračnih luka u svijetu, no određene procedure, oprema, dokumenti i procesi moraju biti prisutni na svakoj zračnoj luci koja može prihvatiti i otpremiti putnike sa smanjenom pokretljivošću. Kroz strukturu rada objašnjena je regulativa koja se odnosi na prijevoz osoba smanjene pokretljivosti u zračnom prometu. Putnici smanjene pokretljivosti podijeljeni su na kategorije te su opisane procedure prihvata i otpreme putnika oštećenog vida ili sluha. Obrađeni su specifični tehnološki postupci prihvata i otpreme slijepih, slabovidnih, gluhih i nagluhih putnika na najvećoj zračnoj luci u Republici Hrvatskoj. Opisana je uloga i način rada Welcome službe te kakvu vrstu pomoći putnici oštećenog vida ili sluha mogu dobiti dolaskom na Zračnu luku Franjo Tuđman. Provedenom anketom dobiveni su rezultati o zadovoljstvu putnika oštećenog vida ili sluha s uslugama Zračne luke Franjo Tuđman.

Abstract (english)

Handling procedures for passengers with reduced mobility differ between airports around the world, but certain procedures, equipment, documents and processes must be present at each airport that can accept and dispatch passengers with reduced mobility. Through the work structure, the regulations related to the transport of persons with reduced mobility in air transport are explained. Passengers with reduced mobility are divided into categories and the handling procedures for passengers with impaired vision or hearing are described. Specific technological procedures for handling of such passengers at the largest airport in the Republic of Croatia are discussed. The role and mode of operation of the Welcome Service are described, as well as the kind of assistance that passengers with impaired vision or hearing can receive when arriving at the Franjo Tuđman Airport. The satisfaction of visually impaired or passengers with impaired hearing was examined in the form of a survey. The results of the said survey refer to the satisfaction with the services of Franjo Tuđman Airport.

• Keywords: prihvat i otprema putnika; putnici oštećenog vida ili sluha; Zračna luka Franjo Tuđman; Welcome služba
• Keywords (english): handling procedures; passengers with reduced mobility; passengers with impaired vision or hearing; Franjo Tuđman Airport; Welcome service
• Language: croatian
• URN:NBN: urn:nbn:hr:119:481516
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-09-02 11:35:53