Kvaliteta regionalnog cestovnog i željezničkog prometa na relaciji Čakovec - Varaždin

master's thesis

• Title (english): Quality of Regional Road and Railway Traffic on Line Čakovec - Varaždin
• Author: Josip Novak
• Mentor: Borna Abramović (mentor)
• Committee member: Tomislav-Josip Mlinarić (predsjednik povjerenstva)
• Committee member: Davor Brčić (član povjerenstva)
• Committee member: Mladen Nikšić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Railway Transport); Zagreb
• Defense date and country: 2015-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Road and Rail Transport

Abstract

Potreba za kretanjem, to jest premještanjem ljudi postoji od kad postoji čovječanstvo. Od samih začetaka javlja se potreba za mobilnošću u gradovima a samim time i u urbanim sredinama. Kako bi se zadovoljila potreba za premještanjem to jest unaprijedila kvaliteta usluge potrebno je stalno usavršavanje i stalna modernizacija usluge. Da bi se ostvarila bolja kvaliteta usluge to jest bolje zadovoljstvo putnika prijevozom trebalo bi se više orijentirat na putnika to jest korisnika prijevoza te se ne može zaobići briga za zadovoljstvo korisnika. Kvaliteta cestovnog i željezničkog regionalnog prijevoza bitno se razlikuje. Dok kvaliteta cestovnog prometa uvelike ovisi o zagušenju u prometu i ostalim oblicima prometa, željeznički je manje ovisan o drugim oblicima, manje ovisan o vremenskim prilikama te zauzima manje prostora ali ima manje prostora za manevriranje. Da bi se poboljšala kvaliteta prometa potrebno je na različite načine ispitivat korisnike prijevoza o kvaliteti i mogućnosti poboljšanja. Najbolji način je izravno putem anketa. Anketa je sustav prikupljanja mase podataka koji služe za procjenjivanje ili izračunavanje agregata, i predstavlja dio ukupne statističke proizvodnje.

Abstract (english)

The need for mobility, i.e. moving people exist since exist humanity. From the begginings there is a need for rnobility in towns and therefore in urban areas. In order to satisfy the need for relocations i.e. improve the quality of service it is necessary to continuously perfecting and continuously modernize services. To ensure better quality of service i.e. better satisfaction of passengers transport should be developed with focus on passenger i.e. transport user and can not be avoided concern for customer satisfaction. The quality of regional road and rail transport have many differents. While the quality of road transport is largely dependent on traffic congestion and other types of transport,rail is less dependent on other forms, less dependent on weather conditions and takes up less space but has less room for maneuever. To improve the quality of transport, there should be a variety of ways to probe transport users on the quality and improvement opportunities. The best way is directly through surveys. The survey is a system that collects masses of data and used them for estimating or calculating unit, and represents part of the overall statistical production.

• Keywords: upravljanje kvalitetom prijevoza; prijevozna usluga; regionalni promet; cestovni promet; željeznički promet; anketa
• Keywords (english): quality management of transport; transport services; regional transport; road transport; railway transport; survey
• Language: croatian
• URN:NBN: urn:nbn:hr:119:373105
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Railway Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2015-10-05 13:18:38