Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi

master's thesis

• Title (english): Analysis of the operational key performance indicators in the air navigation service providers
• Author: Tea Štoos
• Mentor: Tomislav Mihetec (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Arijana Modić (član povjerenstva)
• Committee member: Sanja Steiner (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2017-09-26, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Ključna područja performansi služe kao opći okvir za klasificiranje zahtjeva performansi i potrebnih unaprjeđenja. Ključni pokazatelji performansi upotrebljavaju se za postavljanje ciljeva performansi te pokazuju stvarni napredak u ostvarivanju ciljeva performansi. Pokazatelji performansi omogućuju pružateljima usluga u zračnoj plovidbi identifikaciju područja unaprjeđenja i poduzimanje potrebnih mjera za poboljšanje performansi. U diplomskom radu izvršena je identifikacija ključnih područja i pokazatelja performansi od strane ICAO-a, CANSO-a i Europske Komisije. Cilj je uskladiti mjerenje performansi na globalnoj razini i postići integrirani, harmonizirani i interoperabilni sustav upravljanja zračnim prometom. Nakon što je izvršena identifikacija ključnih područja i pokazatelja performansi, provedena je analiza ključnih područja performansi okoliš i kapacitet za Republiku Hrvatsku, Republiku Austriju i Republiku Srbiju.

Abstract (english)

Key performance areas serve as the general framework for classifying performance needs and improvements. Key performance indicators are used to set performance objectives and show real progress in achieving performance objectives. Performance indicators enable air navigation service providers to identify areas of improvement and take the necessary measures to improve performance. In this thesis, key performance areas and indicators are identified by ICAO, CANSO and the European Commission. The goal is to harmonize performance measurement globally and to achieve an integrated, harmonized and interoperable air traffic management system. After the identification of key performance areas and indicators, an analysis of key areas of environmental performance and capacity for the Republic of Croatia, the Republic of Austria and the Republic of Serbia is carried out.

• Keywords: ključno područje performansi; ključni pokazatelj performansi; sustav upravljanja zračnim prometom; cilj performansi
• Keywords (english): key performance area; key performance indicator; air traffic management system; performance objective
• Language: croatian
• URN:NBN: urn:nbn:hr:119:902055
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-10-19 12:06:03