Analysis of the Key Performance Indicators of the Delivery Vehicles Fleet

master's thesis

• Title: Analiza ključnih pokazatelja performansi voznog parka dostavnih vozila
• Author: Marta Sjauš
• Mentor: Ratko Stanković (mentor)
• Committee member: Dubravka Hozjan (predsjednik povjerenstva)
• Committee member: Mario Šafran (član povjerenstva)
• Committee member: Diana Božić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Intelligent Transport Systems and Logistics); (Department of Transport Logistics); Zagreb
• Defense date and country: 2017-07-04, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Road and Rail Transport

Abstract

S obzirom na sve vede zahtjeve tržišta i sve veda očekivanja korisnika da usluga prijevoza bude što kvalitetnija i cjenovno povoljnija, prijevoznici i logistički operateri moraju tražiti načine za smanjivanje troškova. Jedan od bitnijih segmenata kvalitetnog upravljanja prijevozničkom odnosno logističkom tvrtkom je upravljanje voznim parkom. Osobito se to odnosi na one tvrtke koje se bave dostavnom djelatnosti gdje na dnevnoj bazi obavljaju veliki broj dostava. Svako smanjenje prijeđene udaljenosti a da se pritom ne smanji učinkovitost, odnosno optimalno iskorištenje voznog parka, donosi značajnu uštedu logističkim troškovima. U diplomskom radu analizirat de se ključni pokazatelji performansi voznog parka, te de se u okviru studije slučaja analizirati korištenje ključnih pokazatelja performansi u upravljanju voznim parkom logističkog operatera kojemu je primarna djelatnost pružanje usluga paketne distribucije. Temeljem rezultata analize formulirat de se prijedlog elemenata unaprjeđenja postojedeg modela upravljanja i izložiti projekcije očekivanih rezultata primjene predloženih unaprjeđenja.

Abstract (english)

Due to the growing market demands and the increasing expectations of customers, carriers (carters) and logistic operators must look for ways to reduce costs to make the transport service good and quality. Application of rationalization methods of logistics costs will give the organization opportunity to be as competitive as possible on the market. One of the most important segments of quality management of a carrier or logistics company is the fleet management. Particularly this concerns the companies involved in the delivery business where large number of deliveries are performed on a daily basis. Any reduction in the traveled distance, without compromising on efficiency or optimum utilization of the fleet, makes significant savings on logistic costs. In this thesis, key performance indicators of the fleet will be analyzed, moreover, within the case study will be analyzed the usage of key performance indicators in the management of the logistic operator fleet. Based on the results of the analysis, proposal of the elements for the improvement of the existing management model will be formulated and expected results of the proposed improvements will be projected.

• Keywords: vozni park; ključni pokazatelji performansi; smanjenje troškova
• Keywords (english): fleet; key performance indicators; cost reduction
• Language: croatian
• URN:NBN: urn:nbn:hr:119:497878
• Study programme: Title: Promet; smjerovi: Cestovni, Željeznički, Vodni, Zračni, Poštanski, Informacijsko-komunikacijski, Gradski; Study programme type: sveučilišni; Study level: diplomski; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-09-06 12:33:23