Postupanje u slučajevima neprihvatljivog ponašanja putnika u zrakoplovu

undergraduate thesis

• Title (english): Prevention and Management of Unruly Passanger Behavior on Board of Aircraft
• Author: Klara Cerovski
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Miroslav Borković (član povjerenstva)
• Committee member: Stanislav Pavlin (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2016-09-13, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Ovim završnim radom se ukazuje na probleme vezane uz neprihvatljivo ponašanje putnika u zrakoplovu, te na smjernice za prevenciju i postupanje s istima. Neprihvatljivo ponašanje putnika u zrakoplovu danas je jedan od većih problema s kojima se susreću zračni prijevoznici. Iako su oni manjina, njihovo ponašanje može ugroziti sigurnost na zrakoplovu te stvoriti velike troškove i operativne prekide za zračne prijevoznike. Iz tih je razloga Međunarodna udruga zračnih prijevoznika (IATA) donijela smjernice za prevenciju i postupanje s putnicima neprihvatljivog ponašanja. Hrvatski nacionalni zračni prijevoznik Croatia Airlines je za svoje zaposlenike izdala postupak za neprihvatljivo ponašanje putnika na zrakoplovu.

Abstract (english)

This final work is indicating problems related to handling unruly passengers behaviour on board aircraft and measures for prevention and handling with them. Unruly passenger behaviour on board aircraft is significant problem for airlines. Although those passengers representing minority, their unruly behaviour can threaten flight safety and security and lead to significant costs and operational disruption for carriers. For this reason, International Air Transport Association developed measures for prevention and handling with unruly passengers behaviour. The Croatian national carrier Croatia Airlines has issued for their employees a procedure for unruly passengers behaviour.

• Keywords: putnici s neprihvatljivim ponašanjem; prevencija; mjere; standardne operativne procedure; Croatia Airlines
• Keywords (english): unruly passengers behaviour; prevention; measures; standard operating procedures; Croatia Airlines
• Language: croatian
• URN:NBN: urn:nbn:hr:119:896821
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-01-10 11:21:56