undergraduate thesis
Prevention and Management of Unruly Passanger Behavior on Board of Aircraft

Klara Cerovski (2016)
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport
Metadata
TitlePostupanje u slučajevima neprihvatljivog ponašanja putnika u zrakoplovu
AuthorKlara Cerovski
Mentor(s)Ružica Škurla Babić (thesis advisor)
Abstract
Ovim završnim radom se ukazuje na probleme vezane uz neprihvatljivo ponašanje putnika u zrakoplovu, te na smjernice za prevenciju i postupanje s istima. Neprihvatljivo ponašanje putnika u zrakoplovu danas je jedan od većih problema s kojima se susreću zračni prijevoznici. Iako su oni manjina, njihovo ponašanje može ugroziti sigurnost na zrakoplovu te stvoriti velike troškove i operativne prekide za zračne prijevoznike. Iz tih je razloga Međunarodna udruga zračnih prijevoznika (IATA) donijela smjernice za prevenciju i postupanje s putnicima neprihvatljivog ponašanja. Hrvatski nacionalni zračni prijevoznik Croatia Airlines je za svoje zaposlenike izdala postupak za neprihvatljivo ponašanje putnika na zrakoplovu.
Keywordsunruly passengers behaviour prevention measures standard operating procedures Croatia Airlines
Parallel title (English)Prevention and Management of Unruly Passanger Behavior on Board of Aircraft
Committee MembersRužica Škurla Babić (committee chairperson)
Andrija Vidović (committee member)
Miroslav Borković (committee member)
Stanislav Pavlin (committee member)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
Lower level organizational unitsDivision of Transport
Department of Air Transport
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineTECHNICAL SCIENCES
Traffic and Transport Technology
Air Traffic
Study programme typeuniversity
Study levelundergraduate
Study programmeTraffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Study specializationAir Traffic and Transport
Academic title abbreviationuniv. bacc. ing. traff.
Genreundergraduate thesis
Language Croatian
Defense date2016-09-13
Parallel abstract (English)
This final work is indicating problems related to handling unruly passengers behaviour on board aircraft and measures for prevention and handling with them. Unruly passenger behaviour on board aircraft is significant problem for airlines. Although those passengers representing minority, their unruly behaviour can threaten flight safety and security and lead to significant costs and operational disruption for carriers. For this reason, International Air Transport Association developed measures for prevention and handling with unruly passengers behaviour. The Croatian national carrier Croatia Airlines has issued for their employees a procedure for unruly passengers behaviour.
Parallel keywords (Croatian)putnici s neprihvatljivim ponašanjem prevencija mjere standardne operativne procedure Croatia Airlines
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:119:896821
CommitterMojca Brenko-Puzak