undergraduate thesis
Postal Items Conveyance Quality Monitoring and Analysis of Universal Service Provider

Nikola Lisak (2016)
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport
Metadata
TitlePraćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge
AuthorNikola Lisak
Mentor(s)Tomislav Kljak (thesis advisor)
Abstract
Kada se govori o davateljima univerzalne poštanske usluge, kvaliteta prijenosa poštanskih pošiljaka predstavlja jednu od najvažnijih stavki poslovanja. Hrvatska pošta, kao najveći pružatelj poštanskih usluga u Republici Hrvatskoj, pridaje izuzetnu pažnju kvaliteti prijenosa poštanskih pošiljaka, koju je potrebno kontinuirano pratiti i analizirati kako bi se zadržala na zadovoljavajućoj razini za korisnike, ali i za ispunjenje standardiziranih normi kojoj kao članica Europske unije pripada. U radu su analizirane značajke kvalitete prijenosa pošiljaka u unutarnjem i međunarodnom prometu. Također posebna pažnja posvetila se i mogućnostima unapređenja kvalitete usluge Hrvatske pošte, kako bi ista pratila nove trendove plasirane na tržištu u svrhu zadovoljenja očekivanja potrošača.
Keywordsquality of service transfer of postal items universal service provider
Parallel title (English)Postal Items Conveyance Quality Monitoring and Analysis of Universal Service Provider
Committee MembersTomislav Kljak (committee chairperson)
Zvonko Kavran (committee member)
Jasna Blašković Zavada (committee member)
Mihaela Bukljaš Skočibušić (committee member)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
Lower level organizational unitsDivision of Transport
Department of Postal Transport
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineTECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Study programme typeuniversity
Study levelundergraduate
Study programmeTraffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Study specializationPostal Traffic
Academic title abbreviationuniv. bacc. ing. traff.
Genreundergraduate thesis
Language Croatian
Defense date2016-09-13
Parallel abstract (English)
When speaking of providers of universal postal services, transfer quality of postal items represents one of the most important items of business activities. Hrvatska pošta, the largest provider of postal services in the Republic of Croatia, gives great attention to the quality of transfer of postal items, which should be regularly monitored and analyzed in order to maintain satisfactory for users, but also for fulfillment of EU standardized norms. The paper analyzes quality features of transfer of consignments in domestic and international traffic. Also special attention is paid to the possibilities of enhancing the quality of services, so they can stay ahead of new trends on the market in order to satisfy consumers expectations.
Parallel keywords (Croatian)kvaliteta usluge prijenos poštanskih pošiljka davatelj univerzalne usluge
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:119:208722
CommitterMojca Brenko-Puzak