Analiza novog koncepta upravljanja resursima letačke posade

master's thesis

• Title (english): Analysis of New Concept of Crew Resource Management
• Author: Ivan Forjan
• Mentor: Željko Marušić (mentor)
• Committee member: Doris Novak (predsjednik povjerenstva)
• Committee member: Tino Bucak (član povjerenstva)
• Committee member: Anita Domitrović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2016-09-27, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Ljudska pogreška izravno utječe na sigurnost letenja. Zbog niza zrakoplovnih nesreća uzrokovanih ljudskim pogreškama nameće se potreba za promjenom postojećeg stanja nadziranja letačkih operacija. Razvija se sustav pod nazivom CRM (Crew Resource Management). Sustav podrazumijeva upravljanje resursima letačke posade koje koristi strategije upravljanja ljudskim pogreškama u svrhu sprječavanja i uklanjanja ljudske pogreške letačke posade. Obuka CRM-a obuhvaća širok spektar znanja, vještina i stavova koji uključuju komunikaciju, situacijsku svjesnost, rješavanje problema, donošenje odluka i timski rad kao i sve popratne discipline koje svako od ovih područja podrazumijeva. Koncept CRM ne odnosi se u tolikoj mjeri na tehnička znanja i vještine potrebne za upravljanje zrakoplovom već na kognitivne i međuljudske vještine potrebne za upravljanje letom unutar organiziranog zrakoplovnog sustava. Diplomski rad iznosi objašnjenje CRM-a, pregled evolucije CRM-a kroz povijest, prednosti i vještine dobivene implementiranjem CRM-a, te nove koncepte CRM-a u obliku naprednog upravljanja resursima letačke posade ACRM (Advanced Crew Resource Management) i integracije CRM-a i TEM-a (Threat and Error Management).

Abstract (english)

Human error directly affects flight safety. Due to a number of aircraft accidents caused by human error there is a need for changing the existing monitoring of flight operations. The new system has been developed and it is called CRM (Crew Resource Management). CRM is based on using the strategy of human error in order to prevent and eliminate flight crew errors. CRM training involves a broad spectrum of knowledge, skills and attitudes including communications, situational awareness, problem solving, decision making and teamwork as well as all supporting disciplines which each of these areas entails. CRM doesn't refer so much to technical knowledge and skills required to fly and operate an aircraft yet on cognitive and interpersonal skills necessary to manage the flight within an organized aviation system. Diploma thesis gives an explanation of CRM, an overview of CRM history, strengths and skills provided by implementing CRM, and new concepts of CRM in the form of ACRM (Advanced Crew Resource Management) and integration of CRM and TEM (Threat and Error Management).

• Keywords: ljudska pogreška; CRM; ACRM; TEM
• Keywords (english): human error; CRM; ACRM; TEM
• Language: croatian
• URN:NBN: urn:nbn:hr:119:270415
• Study programme: Title: Aeronautics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka aeronautike (magistar/magistra inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2016-09-28 13:42:45