| Title | Kvaliteta usluge u javnom gradskom prijevozu |
| Author | Matija Sikirić |
| Mentor(s) | Marko Slavulj (thesis advisor)
|
| Abstract | Kvaliteta usluge javnog prijevoza uvelike utječe na zadovoljstvo korisnika te istovremeno i na prijevoznu potražnju. Opisani su primjeri kako europski gradovi obavljaju ispitivanja kvalitete usluge te putem benchmarkinga međusobno dijele podatke radi uzajamne koristi. Isto tako opisani su standardi prema kojima se provode ocjene kvalite usluge javnog prijevoza. U završnom radu analizirani su indikatori kvalitete usluge javnog prijevoza u Gradu Zagrebu na temelju provedene ankete, te se dobila slika kakvo mišljenje o kvaliteti usluge imaju korisnici javnog prijevoza. Također, ponuđeni su neki od prijedloga za povećanje zadovoljstva kvalitetom usluge javnog prijevoza koje su ocjenjivali sami korisnici usluge. |
| Keywords | quality of public transport services benchmarking standards transport demand city of Zagreb |
| Parallel title (English) | Quality of Service in Public Transport |
| Committee Members | Davor Brčić (committee chairperson)
Mario Ćosić (committee member)
Ljupko Šimunović (committee member)
|
| Granter | University of Zagreb
Faculty of Transport and Traffic Sciences |
| Lower level organizational units | Division of Transport
Department of Urban Transport |
| Place | Zagreb |
| State | Croatia |
| Scientific field, discipline, subdiscipline | TECHNICAL SCIENCES
Traffic and Transport Technology
Road and Rail Transport
|
| Study programme type | university |
| Study level | undergraduate |
| Study programme | Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport |
| Study specialization | Urban Traffic and Transport |
| Academic title abbreviation | univ. bacc. ing. traff. |
| Genre | undergraduate thesis |
| Language | Croatian |
| Defense date | 2016-09-13 |
| Parallel abstract (English) | The quality of public transport services greatly affects customer satisfaction and at the same time transport demand. It is described thru examples of how European cities perform testing services quality and through benchmarking mutually share information for mutual benefit. Also described are the standards according to which the customer evaluates quality of public transport services. In this final work, indicators of the quality of public transport services were analyzed in the city of Zagreb on the basis of the survey and an image of passenger’s opinion on the quality of services was given. Also offered are some of the proposals to increase the satisfaction of passenger opinion of public transport services quality which they evaluated by themselves. |
| Parallel keywords (Croatian) | kvaliteta usluge javnog prijevoza benchmarking standardi prijevozna potražnja Grad Zagreb |
| Resource type | text |
| Access condition | Open access |
| Terms of use |  |
| URN:NBN | https://urn.nsk.hr/urn:nbn:hr:119:161911 |
