Kvaliteta videokonferencijskih usluga

undergraduate thesis

• Title (english): Quality of Telemeeting Services
• Author: Viktoria Rajić
• Mentor: Marko Matulin (mentor)
• Committee member: Štefica Mrvelj (predsjednik povjerenstva)
• Committee member: Ivan Grgurević (član povjerenstva)
• Committee member: Ivan Cvitić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2024-09-18, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

Videokonferencijska komunikacija postaje sve popularniji element suvremenog informacijskog i
komunikacijskog društva. Videokonferencijski sustavi svojim su tehnološkim mogućnostima
zamaglili granice prostora i vremena. Ova vrsta komunikacije će u nadolazećim godinama imati
sve veći utjecaj i postati neizostavan dio svakodnevne komunikacije svakog pojedinca, stoga se u
ovom radu preciznije prikazuju videokonferencijske usluge s tehnološkog i društvenoznanstvenog stajališta. Predstavljen je razvoj videokonferencije, videokonferencije visoke
razlučivosti i zajedničko korištenje videokonferencijskih sustava. Uz to je analizirana kvaliteta
videokonferencijskih usluga i predstavljene su pozitivne karakteristike korištenja tih usluga. Kroz
analizu ankete o kvaliteti videokonferencijskih usluga, dolazi se do zaključka kako korisnici
videokonferencijskih usluga mogu postati frustrirani ako drugi sudionici konferencije nisu
upoznati s aplikacijom koja se koristi za održavanje konferencije, ali i ako kvaliteta videa i zvuka
nisu dobre. Također, veoma je važan i dizajn aplikacije te jednostavnost korištenja.

Abstract (english)

Videoconference communication is becoming an increasingly popular element of the modern
information and communication society. Videoconferencing systems have blurred the boundaries
of space and time with their technological capabilities. In the coming years, this type of
communication will have an increasing influence and become an indispensable part of every
individual's daily communication, therefore, in this paper, videoconferencing services are
presented more precisely from a technological and socio-scientific point of view. The development
of videoconferencing, high definition videoconferencing and joint use of videoconferencing
systems are presented. In addition, the quality of videoconferencing services was analyzed and the
positive characteristics of the use of these services were presented. Through the analysis of the
survey on the quality of videoconferencing services, the conclusion is reached that users of
videoconferencing services can become frustrated if other conference participants are not familiar
with the application used to hold the conference, but also if the video and sound quality are not
good. Also, the design of the application and ease of use are very important.

• Keywords: video konferencija; videokonferencijski sustavi; oprema za video konferenciju (softver); kvaliteta usluga
• Keywords (english): video conference; video conferencing systems; video conference equipment (software); quality of services
• Language: croatian
• URN:NBN: urn:nbn:hr:119:396690
• Study programme: Title: Transport; specializations in: Road Transport, Rail Transport, Water Transport, Air Transport, Postal Transport, Information and Communication Traffic, Urban Transport; Course: Road Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-11-22 13:27:26