Ključni pokazatelji uspješnosti u osposobljavanju pilota i kontrolora zračnog prometa

master's thesis

• Title (english): Key Performance Indicators in Pilot and Air Traffic Controller Training
• Author: Marko Bošnjak
• Mentor: Anita Domitrović (mentor)
• Committee member: Biljana Juričić (predsjednik povjerenstva)
• Committee member: Diana Božić (član povjerenstva)
• Committee member: Doris Novak (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2022-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Ključni pokazatelji uspješnosti su alat sustava za upravljanje kvalitetom koji omogućuje praćenje procesa u odnosu na definirane ciljeve. Proces se promatra kroz definirane faze što omogućuje operativno prilagođavanje i rješavanje potencijalnih zastoja. Osposobljavanje pilota i osposobljavanje kontrolora zračnog prometa međunarodno su regulirani procesi koji utječu na sigurnost izvođenja operacija u zračnom prometu. Današnji pristup ovim procesima je kroz osposobljavanje i procjenu utemeljenu na kompetencijama. Kandidat za pilota ili kontrolora mora odraditi svoj posao u standardu koji je definiran kroz konzistentno pokazivanje kompetencija. U ovom radu razrađeni su ključni pokazatelji uspješnosti u navedenim procesima i analizirana je upotrebljivost zajedničkih pokazatelja za oba procesa s ciljem harmonizacije procesa u različitim fazama.

Abstract (english)

Key performance indicators are a quality management system tool that enables monitoring of processes in relation to defined goals. The process is observed through defined phases, which enables operational adjustment and resolution of potential problems. Pilot training and air traffic controller training are internationally regulated processes that affect the safety of air traffic. Today's approach to these processes is through competency-based training and assessment. A pilot or controller candidate must perform their job to a standard defined through consistent demonstration of competencies. In this paper, key performance indicators in the mentioned processes are elaborated and the usability of the common indicators for both processes is analysed with the aim of harmonizing the processes in different phases.

• Keywords: kvaliteta; upravljanje kvalitetom; ključni pokazatelj uspješnosti; osposobljavanje pilota; osposobljavanje kontrolora zračnog prometa; kompetencije
• Keywords (english): quality; quality management; key performance indicator; pilot training; air traffic controller training; competencies
• Language: croatian
• URN:NBN: urn:nbn:hr:119:190563
• Study programme: Title: Aeronautics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka aeronautike (magistar/magistra inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-12-09 15:16:50