Upravljanja timskim resursima (TRM) na primjeru tvrtke Croatia Airlines

master's thesis

• Title (english): Optimizing team resource management (TRM) on the example of Croatia Airlines
• Author: Fran Oršulić
• Mentor: Željko Marušić (mentor)
• Committee member: Biljana Juričić (predsjednik povjerenstva)
• Committee member: Petar Andraši (član povjerenstva)
• Committee member: Anita Domitrović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2022-07-05, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

TRM (Team Resource Management), odnosno upravljanje timskim resursima, podrazumijeva strategije za što bolje korištenje svih dostupnih izvora – informacija, opreme i ljudi, kako bi se poboljšale sigurnost i efikasnost zrakoplovnih kompanija. Ljudski potencijali temeljni su organizacijski resurs, odnosno najvažniji čimbenik bilo koje organizacije, koja ovisi upravo o svojim zaposlenicima. Da bi se s uspješnošću ostvarili određeni ciljevi, mora se raditi na neprestanom rastu i razvoju poduzeća, i pritom se moraju uskladiti aktivnosti i zadaci koje pojedinci redovito obavljaju. Zbog toga se oformljuju mali timovi pojedinaca koje nazivamo timom, a koji čine ljudi sa zajedničkim ciljevima i zajedničkom svrhom djelovanja. U procesima konstruiranja, izrade i licenciranja svih sustava, a posebice u procesu licenciranja operativnog osoblja, mora se uključiti i primijeniti znanje o utjecaju ljudskog faktora, u prvoj fazi procesa, prije nego cijeli sustav stupi u potpunu funkciju. Za međunarodnu zrakoplovnu zajednicu vrlo je bitno širenje svijesti o važnosti ljudskog čimbenika jer ono omogućava rast učinkovitosti, sigurnosti i letenja.

Abstract (english)

Team Resource Management (TRM) involves strategies for the best use of all available sources - information, equipment and people to improve the safety and efficiency of airlines. Human potentials are the fundamental organizational resource, that is, the most important factor in any organization, which depends precisely on their employees. To successfully achieve certain goals in a company, the continuing growth and development are required, and the activities and tasks that one performs on a daily basis should be adjusted. Because of this, small groups of individuals, which we call a team, are being formed. These groups are made up of individuals with jointed goals and a jointed purpose of action. Knowledge of the impact of the human factor should be applied and included in the constructing, drafting and certification process, especially during the operational staff certification process, before all essential systems become operational. The expansion of awareness of the importance of the human factor enables the international airline an increase in efficiency and security and flying.

• Keywords: TRM; timski rad; ljudski faktor; Croatia Airlines
• Keywords (english): TRM; teamwork; human factor; Croatia Airlines
• Language: croatian
• URN:NBN: urn:nbn:hr:119:193004
• Study programme: Title: Aeronautics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka aeronautike (magistar/magistra inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-07-22 11:06:21