Analiza ekosustava mobilnog plaćanja

master's thesis

• Title (english): Mobile Payment Ecosystem Analysis
• Author: Zdravko Gospočić
• Mentor: Siniša Husnjak (mentor)
• Committee member: Dragan Peraković (predsjednik povjerenstva)
• Committee member: Ivan Forenbacher (član povjerenstva)
• Committee member: Marko Periša (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2020-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

U istraživanju su objašnjeni svi elementi ekosustava mobilnog plaćanja; korisnik, terminalni uređaj, mreža, usluge i aplikacije, poslužitelji, posrednici, financijske institucije, mrežni operatori i drugi bitni sudionici koji čine vrijednosni lanac u ostvarivanju usluga mobilnog plaćanja. Provođenjem ankete i analizom ponašanja korisnika obrazložena je problematika mobilnog plaćanja u današnjem načinu života. Nabrojani su razni novi načini i tehnologije u procesu mobilnog plaćanja. Također su nabrojani svi mehanizme zaštite osobnih podataka i financijskih sredstava korisnika koji koriste usluge mobilnog plaćanja te tako obrazloženi sigurnost i moguće prijetnje kako bi svatko mogao iz ovoga rada zaključiti koliko je mobilno plaćanje sigurno. Prema rezultatima dobivenim istraživanjem provedbom ankete može se zaključiti da su usluge mobilnog plaćanja popularnija kod mlađe populacije korisnika, te da kao zadovoljstvo korištenja ovakvog načina plaćanja korisnici najviše ističu brzinu obavljanja svih potrebnih poslova.

Abstract (english)

The research explains all the elements of the mobile payment ecosystem; user, terminal device, network, services and applications, servers, intermediaries, financial institutions, network operators and other important participants that form the value chain in the realization of mobile payment services. By conducting a survey and analyzing the behavior of users, the problem of mobile payments in today's way of life is explained. Various new ways and technologies in the process of mobile payment are listed. Also listed are all the mechanisms for the protection of personal data and financial resources of users who use mobile payment services, and thus explained the security and possible threats so that everyone can conclude from this paper how secure mobile payment is. According to the results of the survey, it can be concluded that mobile payment services are more popular with the younger population of users, and that as a pleasure to use this method of payment, users emphasize the speed of all necessary tasks related to payment.

• Keywords: ekosustav; vrijednosni lanac; Near Field Communication (NFC); mobilno plaćanje; mobilno bankarstvo; aplikacije mobilnog plaćanja
• Keywords (english): ecosystem; value chain; Near Field Communication (NFC); mobile payments; mobile banking; mobile payment applications
• Language: croatian
• URN:NBN: urn:nbn:hr:119:049552
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-10-29 14:36:53