Iskustvena kvaliteta usluge videokonferencije prilikom rada na daljinu

master's thesis

• Title (english): Quality of Experience of Videoconference Service during Telecommuting
• Author: Tomislav Šoštarić
• Mentor: Marko Matulin (mentor)
• Committee member: Štefica Mrvelj (predsjednik povjerenstva)
• Committee member: Ivan Grgurević (član povjerenstva)
• Committee member: Marko Periša (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Information and Communications Traffic); Zagreb
• Defense date and country: 2020-09-24, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Postal and Telecommunications Traffic

Abstract

Rad na daljinu je koncept prema kojem zaposlenik može obavljati posao izvan ureda korištenjem potrebne opreme. Prethodno je predstavljao alternativu radu u uredu i nije se toliko koristio. Glavni okidač za veću primjenu je bila pojava globalne pandemije COVID-a 19 iz 2020.godine. Jedan od bitnih elemenata većine poslova je komunikacija koja se ne može zamisliti bez videokonferencije. Svrha ovog istraživanja je bila ispitivanje iskustva korisnika u radu platformi za videosastanke povezujući već unaprijed poznate vrijednosti parametara za degradaciju kvalitete i subjektivnu ocjenu krajnjih korisnika vezanu za učestalost pojave poteškoća prilikom korištenja na skali od 1 do 5. Temeljem analize podataka dobivenih istraživanjem došlo se do najvažnijih spoznaja vezanih za učestalost poteškoća koje se mogu pojaviti u korištenju videokonferencije. Pregledom dostupne literature navedene su prednosti i nedostaci vezani za rad na daljinu uz davanje preporuka i smjernica s ciljem smanjivanja poteškoća na najmanju moguću mjeru u danim uvjetima.

Abstract (english)

Telecommuting represents a concept that gives an opportunity to an employee to do their job outside the office using all necessary equipment. Previously it was one of the alternatives in comparison to working from the office and it was not used too often. The main trigger for mass use of telecommuting arose when the global pandemic of COVID 19 struck the world in 2020. One of the main elements for most of the jobs is video conferencing. The main goal of this research was to test user experience by using videoconferencing platforms combining already known parameters for Quality of Service (QoS) and subjective value of the survey participants in regards to a frequency of specific quality degradation on the scale from 1 to 5. On the basis of data analysis assembled during the research phase it will show which quality degradation rate can occur during use of videoconferencing. After checking all available sources, main advantages and disadvantages of telecommuting were presented together with recommendations and guidelines provided to ensure the best possible service with the lowest error rate in given conditions.

• Keywords: rad na daljinu; QoS; videokonferencija; anketno istraživanje
• Keywords (english): telecommuting; QoS; videonferences; survey
• Language: croatian
• URN:NBN: urn:nbn:hr:119:667400
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-10-22 11:04:53