Uloga IATA-e u rješavanju problema neprihvatljivog ponašanja putnika na zrakoplovu

undergraduate thesis

• Title (english): The Role of IATA in Addressing the Issue of Unruly Passengers Aboard Aircraft
• Author: Ivana Ivanović
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Maja Ozmec-Ban (član povjerenstva)
• Committee member: Sanja Steiner (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2020-09-15, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Glavni cilj ovog završnog rada je ukazivanje na ozbiljnost problema s kojim se susreću zrakoplovne kompanije prilikom rješavanja incidenata koji uključuju putnike koji se neprihvatljivo ponašaju. Nedolično ponašanje putnika može ugroziti sigurnost zrakoplova te je iz ovog razloga IATA donijela smjernice i upute za prevenciju neprihvatljivog ponašanja putnika. IATA također prikuplja i objavljuje statističke podatke vezane za putnike koji se neprihvatljivo ponašaju u svom godišnjem statističkom izvješću WATS. U radu je opisan trend rasta broja putnika koji se nedolično ponašaju u zrakoplovu te IATA-ine aktivnosti za prevenciju neprimjerenog ponašanja putnika kao i IATA-ine smjernice za postupanje u slučaju neprihvatljivog ponašanja putnika.

Abstract (english)

The main objective of this final paper is to point out the seriousness of the problems faced by airlines in resolving incidents involving unruly passengers. Inappropriate behaviour of passengers can endanger the safety of aircraft, and for this reason IATA has developed instructions and guidelines on how to prevent passengers to behave inappropriate. IATA also collects and publishes statistics regarding unruly passengers in its annual statistics report called WATS. The paper describes the growing trend in the number of unruly passengers aboard aircraft and IATA's activities for the prevention of inappropriate passenger behavior, as well as IATA's guidelines for dealing with unruly passengers.

• Keywords: IATA; WATS; putnici koji se neprihvatljivo ponašaju; sigurnost; zaštita; mjere; prevencija; zračni prijevoznici
• Keywords (english): IATA; WATS; unruly passengers; safety; security; measures; prevention; airlines
• Language: croatian
• URN:NBN: urn:nbn:hr:119:276483
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-10-21 14:20:48