Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman

undergraduate thesis

• Title (english): Analysis of Welcome Service Activities at the Franjo Tuđman Airport
• Author: Katarina Pedišić
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Igor Štimac (predsjednik povjerenstva)
• Committee member: Matija Bračić (član povjerenstva)
• Committee member: Andrija Vidović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2020-09-01, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Primarna djelatnost Welcome službe jest asistencija pri prihvatu i otpremi posebnih kategorija putnika na zračnoj luci. Aktivnosti koje se pritom provode, određene su u skladu s potrebama putnika i pravilima zračne luke i prijevoznika. To dovodi do mogućih nepodudarnosti na globalnoj razini, što se posebno uočava kod izrazito malih zračnih luka. Za izbjegavanje tog problema istražene su aktivnosti Welcome službe na Zračnoj luci Franjo Tuđman. Analizirane su procedure prihvata i otpreme, kao i nepravilnosti u prijevozu putnika s kojima se djelatnici svakodnevno susreću. Raščlambom planiranih i izvanrednih situacija utvrđene su dužnosti Welcome službe na odabranoj zračnoj luci.

Abstract (english)

The primary activity of the Welcome Service is assistance in receiving and dispatching special categories of passengers at the airport. The activities carried out are determined in accordance with the needs of passengers and the rules of the airport and carriers. This leads to possible discrepancies globally, which is especially noticeable at extremely small airports. To avoid this problem, the activities of the Welcome Service at Franjo Tuđman Airport were investigated. Acceptance and departure procedures were analyzed, as well as irregularities in passenger transport that employees encounter on daily basis. The analysis of planned and emergency situations determined the duties of the Welcome Service at the selected airport.

• Keywords: prihvat i otprema putnika; Welcome služba; zračna luka; posebne kategorije putnika
• Keywords (english): air passengers handling; Welcome Service; airport; special categories of passengers
• Language: croatian
• URN:NBN: urn:nbn:hr:119:881197
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Road Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2020-10-13 09:57:17