Indikatori učinkovitosti Croatia Airlinesa i regionalnih prijevoznika u okruženju

master's thesis

• Title (english): Efficiency Indicators of Croatia Airlines and Neighbouring Regional Airlines
• Author: Ana Filković
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Matija Bračić (član povjerenstva)
• Committee member: Sanja Steiner (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2019-09-25, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Jedan od preduvjeta za uspješnije zadovoljavanje potreba potencijalnih putnika i unaprjeđivanja kvalitete usluge pružene od strane zračnih prijevoznika je temeljito poznavanje pokazatelja učinkovitosti poslovanja. To se prije svega odnosi na široki spektar prometnih učinaka kao što je broj uzlijetanja, broj prevezenih putnika, ostvareni putnički kilometri, putnički faktor popunjenosti i mnogi drugi. Također su prikazani i pokazatelji produktivnosti zrakoplova, efikasnost zaposlenika i potrošnja goriva kao i osnovni financijski pokazatelji uspješnosti poslovanja, kojima se krajem godine iskazuju prihodi i rashodi te konačan rezultat poslovanja prijevoznika. Komparativnom analizom navedenih indikatora regionalnih zračnih prijevoznika u okruženju, kao što su Croatia Airlines, Adria Airways i Air Serbia promatra se progres prijevoznika tijekom godina, analizira trenutno stanje i prognozira mogući razvoj.

Abstract (english)

One of the necessities for successfully meeting the needs of potential passengers and improving the quality of service provided by airlines is a thorough knowledge of business performance indicators. This primarily relates to a wide range of traffic indicators such as number od take-offs and passengers carried, revenue passenger kilometers, passenger load factor, and many others. There are also productivity indicators of aircraft mentioned, employee efficiency, and aircraft fuel consumption along with basic financial performance indicators, which show revenue and expenses at the end of the year and the final result of the carrier's operations. A comparative analysis of the mentioned indicators of regional air carriers in the region, such as Croatia Airlines, Adria Airways, and Air Serbia, monitors the progress of the companies over the years, analyzes the current situation and forecasts possible developments.

• Keywords: prometni učinci zračnih prijevoznika; pokazatelji produktivnosti zračnih prijevoznika; financijski pokazatelji zračnih prijevoznika; komparativna analiza
• Keywords (english): airline traffic indicators; airline productivity indicators; airline financial indicators; comparative analysis
• Language: croatian
• URN:NBN: urn:nbn:hr:119:444552
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2019-11-21 11:39:54