Metode osiguravanja potrebne razine kvalitete u organizaciji za održavanje zrakoplova

master's thesis

• Title (english): Methods for Assuring Required Level of Quality in Aircraft Maintenance Organization
• Author: Sara Pecirep
• Mentor: Anita Domitrović (mentor)
• Committee member: Biljana Juričić (predsjednik povjerenstva)
• Committee member: Ernest Bazijanac (član povjerenstva)
• Committee member: Doris Novak (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Aeronautics); (Department of Aeronautics); Zagreb
• Defense date and country: 2019-05-07, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Proces održavanja zrakoplova predstavlja skup aktivnosti za čije je izvršenje potrebna usklađenost rada osoblja, radnog okruženja, opreme, alata i svih ostalih dijelova procesa. Poboljšanje kvalitete održavanja može se postići uporabom boljih alata i opreme za rad, korištenjem naprednih računalnih sustava, boljom organizacijom i planiranjem radova te većom razinom stručnosti i sposobnosti osoblja uključenih u proces održavanja. U radu je analizirano stanje kvalitete organizacije za održavanje zrakoplova, definirani su postupci i procedure nadziranja usklađenosti i metode pronalaska glavnih uzroka nesukladnosti. Na primjeru stanja promatrane organizacije definiran je glavni uzrok velikog broja pritužbi korisnika usluga održavanja zrakoplova te je uočena velika zastupljenost utjecaja ljudskog faktora. Analiziran je program poboljšanja kvalitete promjenom načina rada i stava o radu tehničkog osoblja uključenog u proces održavanja.

Abstract (english)

The aircraft maintenance process is a set of activities in which perfect execution requires the compatibility of the personnel’s work, the work environment, equipment, the tools and all other parts of the process to work in unison. Improving maintenance quality can be achieved using better tools and equipment, using advanced software systems, better organisation and planning, and a greater level of expertise and skills of personnel involved in the process. This paper is an analysis of the status of the quality of maintenance within an aircraft maintenance organization, the actions and procedures for compliance monitoring and methods of finding the root cause of non-compliance. The status of quality was measured within an aircraft maintenance organisation in order to define the root cause of customer complaints and the significant impact of the human factor was noted. A Quality improvement programme was then devised by changing not only the way the work was done but also changing the attitudes of the personnel involved in the maintenance process.

• Keywords: osiguranje kvalitete; kontrola kvalitete; sustav upravljanja kvalitetom; sustav nadziranja usklađenosti; ljudski faktor; organizacija za održavanje zrakoplova
• Keywords (english): quality assurance; quality control; quality management system; compliance monitoring; human factor; aircraft maintenance organization
• Language: croatian
• URN:NBN: urn:nbn:hr:119:544620
• Study programme: Title: Aeronautics; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka aeronautike (magistar/magistra inženjer/inženjerka aeronautike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2019-05-28 15:09:39