master's thesis
Analysis of the impact of the quality of transport service on the transport demand in public transport

Danijel Salajec (2015)
Sveučilište u Zagrebu
Fakultet prometnih znanosti
Promet
Zavod za gradski promet
Metadata
TitleAnaliza utjecaja kvalitete prijevozne usluge na prijevoznu potražnju u javnom gradskom prijevozu
AuthorDanijel Salajec
Mentor(s)Davor Brčić (thesis advisor)
Abstract
U diplomskom radu biti će analiziran javni gradski prijevoz u urbanim sredinama, njegova problematika, te izazovi sa kojima se danas javni gradski prijevoz suočava. Fokus je usmjeren na kvalitetu prijevozne usluge te njen utjecaj na prijevoznu potražnju. U radu su analizirane karakteristike prijevozne potražnje te udjel javnog gradskog prijevoza u modalnoj raspodjeli urbanih sredina europskog okruženja. Također su analizirani indikatori kvalitete usluge u javnom prijevoza. U završnom dijelu rada analizira se, temeljem provedenog istraživanja, zadovoljstvo korisnika usluga tramvajskog podsustava u Gradu Zagrebu, kako bi se definirao utjecaj na sveukupnu prijevoznu potražnju. Iz provedenog istraživanja crpe se temeljni zaključci o indikatorima kvalitete usluge u javnom gradskom prijevozu i njihovom utjecaju na ukupnu prijevoznu potražnju.
Keywordspublic transport transport demand quality of transport service modal split tram subsystem city of Zagreb
Parallel title (English)Analysis of the impact of the quality of transport service on the transport demand in public transport
Committee MembersDavor Brčić
Mario Šafran
Marko Ševrović
Kristijan Rogić
GranterSveučilište u Zagrebu
Fakultet prometnih znanosti
Lower level organizational unitsPromet
Zavod za gradski promet
PlaceZagreb
StateCroatia
Scientific field, discipline, subdisciplineTECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Study programme typeuniversity
Study levelgraduate
Study programmeIntelligent Transport Systems and Logistics
Academic title abbreviationmag. ing. traff.
Genremaster's thesis
Language Croatian
Defense date2015-09-24
Parallel abstract (English)
In this thesis will be analyzed public transport in urban areas, its problems and challenges that are now facing public transport. Focus is on the quality of transport services and its impact on transport demand. The paper analyzes the characteristics of transport demand and the share of public transport in the modal distribution of urban European environment. They also analyzed indicators of quality of service in public transport. In the final part of this paper is, on the basis of the study, customer satisfaction of tram subsystem in Zagreb, in order to define the impact on the overall transport demand. From this research it can draw basic conclusions on indicators of quality of service in public transport and their impact on the overall transport demand.
Parallel keywords (Croatian)javni gradski prijevoz prijevozna potražnja modalna raspodjela kvaliteta prijevozne usluge tramvajski podsustav Grad Zagreb
Resource typetext
Access conditionOpen access
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:119:120256
CommitterMojca Brenko-Puzak