Implementacija IATA inicijativa u skladu s globalnim putničkim istraživanjem

undergraduate thesis

• Title (english): IATA Initiatives Implementation in Accordance with Global Passenger Survey
• Author: Tomislav Grgić
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Arijana Modić (član povjerenstva)
• Committee member: Stanislav Pavlin (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2018-09-17, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Utjecaj Međunarodnog udruženja zračnih prijevoznika (IATA-e) na cjelokupnu industriju zračnog prometa je neizmjeran. Tijekom godina djelovanja na poboljšanju i unaprjeđenju zračnog prometa programi koje je IATA uvela olakšali su poslovanje zračnim prijevoznicima, smanjili gužve i povećali protočnost putnika kroz zračnu luku, a istodobno pojednostavili putovanje samim putnicima. Početak provođenja globalnog putničkog istraživanja bila je prekretnica u uvođenju novih i poboljšanju starih IATA-inih inicijativa. Od 2012. godine, kada je IATA započela sa istraživanjem putničkog zadovoljstva u zračnom prometu, putnici se u sve većem broju svake godine javljaju na provođenje istraživanja, a time svake godine IATA dobije sve točnije podatke s čime su putnici zadovoljni, a što smatraju da bi se trebalo dalje unaprijediti. U skladu s dobivenim informacija iz globalnog putničkog istraživanja IATA djeluje i razvija daljnje programe kako bi putnicima unaprijedila iskustvo putovanja zračnim prometom, a istodobno olakšala poslovanje svim dionicima prijevoznog procesa.

Abstract (english)

The influence of the International Air Transport Association (IATA) on the entire air transport industry is immense. Over the years of trying to improve air traffic, the IATA programs have made airlines easier to operate, reduced congestions and increased airport passengers flow, while simplifying the journey to passengers. Start of the global passenger survey was the milestone in introducing new and improving old IATA initiatives. For the last six years, passengers have been increasingly more involved in research every year, and every year IATA gets more accurate data with what passengers are satisfied and those that passengers believe should be further improved. With the results they get, IATA works and develops new programs for passengers to get better travel experience of air traffic and at the same time ease workload for those who work in transportation process.

• Keywords: IATA; zračni promet; globalno putničko istraživanje; IATA inicijative
• Keywords (english): IATA; air traffic; global passenger survey; IATA initiatives
• Language: croatian
• URN:NBN: urn:nbn:hr:119:673294
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2018-09-21 11:49:35