Modeli prekapacitiranosti zrakoplova

master's thesis

• Title (english): Aircraft Overbooking Models
• Author: Marija Pinčević
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Matija Bračić (član povjerenstva)
• Committee member: Stanislav Pavlin (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2017-09-26, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Praksa prekapacitiranosti zrakoplova je jedna od najranijih tehnika upravljanja kapacitetima zrakoplova, čiji je glavni cilj maksimiziranje profita na letu. Uobičajeno je da određeni postotak putnika otkaže svoju rezervaciju malo prije polijetanja ili se ne pojave u vrijeme polijetanja. Da bi smanjili broj praznih sjedala na svojim letovima, prijevoznici prihvaćaju više zahtjeva za rezervacijom nego što je raspoloživi kapacitet. U svrhu računanja razine prekapacitiranosti, razvijeno je nekoliko modela prekapacitiranosti zrakoplova. Prekapacitiranjem se uravnotežuju rizici praznih sjedala i uskraćenog ukrcaja, ali često dogodi i da se nekim putnicima uskrati ukrcaj zbog manjka kapaciteta. Tim putnicima se najčešće isplaćuju novčane naknade, nude im se dodatni obroci i organizira hotelski smještaj. U radu je analizirana praksa prekapacitiranosti zrakoplova hrvatskog nacionalnog zračnog prijevoznika.

Abstract (english)

The practice of aircraft overbooking is one of the earliest airline revenue management techniques with maximizing profit per flight as its main goal. It is normal that a certain percentage of the passengers cancel their reservation shortly before departure or do not show-up at the departure time. To reduce the number of empty seats on their flights, airlines are accepting more booking requests than there are seats available. For the purpose of calculating level of overbooking, several aircraft overbooking models have been developed. The overbooking process seeks a balance between risks of spoilage and denied boarding but it often happens that some of passengers are denied boarding due to lack of capacity. These passengers are often paid cash compensation, offered additional meals and can use hotel accommodation. The practice of aircraft overbooking of the Croatian national air carrier is analyzed in the thesis.

• Keywords: upravljanje kapacitetima zrakoplova; prekapacitiranost; uskraćen ukrcaj; modeli prekapacitiranosti zrakoplova
• Keywords (english): airline revenue management; overbooking; denied boarding; aircraft overbooking models
• Language: croatian
• URN:NBN: urn:nbn:hr:119:992652
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-11-14 11:32:56