Trendovi smanjenja nepravilnosti u prijevozu prtljage u zračnom prometu

undergraduate thesis

• Title (english): Decreasing Trends of Baggage Irregularity Rates in Air Transport
• Author: Marija Pinčević
• Mentor: Ružica Škurla Babić (mentor)
• Committee member: Andrija Vidović (predsjednik povjerenstva)
• Committee member: Miroslav Borković (član povjerenstva)
• Committee member: Stanislav Pavlin (član povjerenstva)
• Granter: University of Zagreb; Faculty of Transport and Traffic Sciences; (Division of Transport); (Department of Air Transport); Zagreb
• Defense date and country: 2015-09-01, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Traffic and Transport Technology; Air Traffic

Abstract

Prtljažni tokovi imaju svoju početnu točku na šalteru za registraciju putnika i prtljage na polaznoj zračnoj luci te završnu točku na krajnjoj destinaciji na mjestu za podizanje prtljage. Neregularnosti s prtljagom se mogu dogoditi u bilo kojoj točki prtljažnog toka, a najčešće se događaju na svjetskim čvorišnim zračnim lukama u kojima se koncentriraju transferni tokovi putnika i prtljage. Stoga, najviši postotak neregularnosti s prtljagom se događa na transfernim letovima. Kada se dogodi neregularnost, putnik odlazi u ured za izgubljenu i nađenu prtljagu da bi se neregularnost prijavila na globalni mrežni program traganja (World Tracer). Redovitost isporuke prtljage ima utjecaj na zadovoljstvo putnika i percepciju o kvaliteti usluge zračne luke. U točkama putničkih i prtljažnih tokova se implementiraju nove tehnologije kojima se smanjuju neregularnosti s prtljagom te se smanjuju kašnjenja i zagušenja u prtljažnim tokovima.

Abstract (english)

Baggage flows have their starting point at check in counter of departure airport and ending point at the arriving airport baggage claim area. Baggage irregularities may occur at every point of baggage flow and they most frequently occur on international hub airports with high concentration of transfer passenger and baggage flows. Therefore, the highest precentage of baggage irregularities happens on transfer flights. When irregularity occurs, passenger goes in lost and found office to report irregularity to World Tracer program. On-time baggage delivery has significant influence to customer's level of satisfaction and perception of the airport service quality. In points of passenger and baggage flows are implemented new tehnologies to reduce baggage irregularities and to reduce delays and congestion of the baggage flows.

• Keywords: prtljažni tokovi; neregularnost s prtljagom; globalni program traganja; nove tehnologije
• Keywords (english): baggage flows; baggage irregularities; World Tracer; new tehnologies
• Language: croatian
• URN:NBN: urn:nbn:hr:119:816740
• Study programme: Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport; Course: Air Traffic and Transport; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-01-10 12:54:46